Receptionist

Serco; Aylesbury; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Free gym membership (family)

DBS checks

Flexible and hybrid working where poss

Training and development opportunities

Discounts across retailers

Job summary

Serco is recruiting on behalf of Leisure Solutions Community Trust for a Receptionist at Aqua Vale Swimming and Fitness Centre in Aylesbury. The role is permanent, part-time with weekend hours, and involves welcoming customers, handling memberships, and promoting fitness services.

The position offers an hourly rate of £8.84 to £12.71 and a benefits package. You will be the first point of contact, ensuring a welcoming environment and supporting the team to deliver excellent service to the

Qualifications

• Experience delivering strong customer service in a face-to-face environment.
• Ability to maintain accurate records and basic admin.
• Proficient with IT systems and Microsoft Office applications.
• Ability to remain calm under pressure and resolve queries effectively.
• Strong communication and proactive team player.

Responsibilities

• Provide excellent customer service face to face and over the phone.
• Manage reception duties and daily operations.
• Process new memberships and handle member enquiries.
• Promote health services and swimming lessons and upgrades.
• Handle cash and follow financial procedures accurately.
• Support colleagues as needed and maintain safety standards.
• Build positive relationships with customers and stakeholders.

Skills

Customer service

Cash handling

Communication

Calm under pressure

Team collaboration

Tools

Microsoft Office

Job description

Location: Aqua Vale Swimming and Fitness Centre, Park St, Aylesbury HP20 1DX

Hourly Rate: £8.84 to 12.71 per hour plus excellent benefits

Schedule: Permanent, part-time weekend hours

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Leisure Solutions Community Trust (LSCT).

Leisure Solutions Community Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Receptionist to join their team and help make a positive difference every day.

As a Receptionist, you'll be the first point of contact for customers, creating a welcoming environment and helping people access the facilities and services they need. Through excellent customer care and professional support, you'll play an important role in delivering a positive impact on communities and helping more people enjoy active, healthy lifestyles.

What You’ll Do As a Receptionist

• Provide excellent customer service face to face and over the telephone
• Manage reception duties, ensuring smooth day-to-day operations
• Process new memberships and manage new member enquiries
• Promote health and fitness services and swimming lessons, and membership upgrades
• Handle cash transactions and follow financial procedures accurately
• Support colleagues across the team when required
• Maintain a safe and compliant environment in line with policies and procedures
• Build positive relationships with customers and stakeholders to deliver consistent service excellence

Does this sound like you?

• Experience delivering strong customer service in a customer-facing environment
• Ability to maintain accurate records
• Confident in the use of IT systems and Microsoft Office applications, with the ability to learn new software quickly.
• The ability to stay calm under pressure and resolve customer queries effectively
• Strong communication skills and a positive, proactive approach
• A flexible mindset, able to adapt to different situations and support the wider team

What We Offer

• Free gym membership for you and your immediate family
• Free safeguarding training and DBS checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• 21 days' holiday plus bank holidays
• 6% employer matched pension contribution
• Training and development opportunities
• Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

Vetting And Checks

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed to help us identify and provide any support you may need to undertake the role effectively.

Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues and elite sporting facilities, managing sites, services and recruitment on behalf of the Leisure Trust.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our "Ban the Box" pledge (some roles may have security exemptions).

Please note, for many of our roles, a DBS check will be required.

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