Reception Veterinary Nurse

Animal Trust Vets CIC; Ellesmere Port; On-site; GBP 25,000 - 35,000; Full time

Job summary

A veterinary community interest company is seeking a qualified Triage Nurse in Ellesmere Port. You will manage client services, implement triage protocols, and coordinate front desk operations. This non-clinical role is ideal for individuals with over two years of veterinary nursing experience who wish to focus on client care and team management. The position offers 40 hours of work per week from Monday to Friday with no weekend obligations, alongside several attractive benefits.

Benefits

6 weeks holiday including bank holidays

CPD funded to certificate level

52 weeks sickness benefit

Enhanced maternity and paternity package

Contributory pension scheme

RCVS and VDS fees paid

Access to counselling support

Cycle to work scheme

E-Car Scheme

Store discounts

Staff discount

Refer-a-Friend bonus

Qualifications

• Must be a qualified Registered Veterinary Nurse (RVN).
• 2 years of experience in veterinary nursing preferred.

Responsibilities

• Assess and triage incoming patients for appropriate care.
• Manage front desk operations and coordinate with the reception team.
• Handle diary management for patient appointments.
• Provide line management support and training to the reception team.
• Answer incoming calls from pet owners.
• Assist with administrative tasks related to patient care.

Skills

Clinical triaging

Organisational skills

Client care

Communication

Education

Registered Veterinary Nurse (RVN)

Job description

Are you a qualified Registered Veterinary Nurse (RVN) seeking an exciting opportunity beyond the traditional clinical setting? We have the ideal role for you! We are looking for a Triage Nurse to support our Client Services team in our Ellesmere Port Hospital. In this vital position, you will ensure the smooth operation of our front-of-house services, maximising diary efficiency and triaging patients upon arrival.

This is a pivotal role that will not only utilise your clinical triaging ability but also your eye for detail and organisational skills. You will have line management responsibilities of our client services team. This role is ideal for an advanced nurse (2 years qualified or more) wishing to move away from clinical work and has a passion for client care and management.

Ellesmere Port is one of three 247 Hospitals with a dedicated night team helping us provide care around the clock. The hospital has fully equipped theatres, Dental suite, imaging suite with CT and much more. Our referral service is a new addition to our services further advancing the variety of cases you will see on a day to day basis.

About Animal Trust

Animal Trust is an independently owned Community Interest Company, being the only veterinary CIC in the UK to date. Our primary focus isn't solely on maximising profits.

Key Responsibilities

• Triage Support : Assess and prioritise incoming patients to ensure timely and appropriate care by the correct team.
• Front Desk Coordination : Collaborate closely with the Reception team to streamline all aspects of client services
• Line management responsibilities : Responsibility of direct line management of the reception team. You will provide support, and training to your team carrying out regular 1-2-1's
• Diary Management : Ensure appointment diaries are booked out efficiently under the correct workstreams to maximise throughput of clients and pets.
• Communication : Act as a liaison for externa/internal referrals coming into the clinic
• Call handling : Answering incoming calls from pet owners.
• Pharmacy assistant : Assisting with repeat prescription enquires as required
• Administrative Tasks : Handle non-clinical administrative duties related to patient care and case management, including assisting with insurance claims and queries, Debt management.

Job Specifics

40 hour week worked across 5 days (Monday Friday)

Hours of work between 08:00 -17:00hrs

Non clinical

No weekends

Benefits

• 6 weeks holiday, including bank holidays
• CPD funded to certificate level
• 52 Weeks sickness benefit and free Employee assistance program awarded after qualifying period
• Enhanced maternity and paternity package
• Contributory pension scheme
• RCVS and VDS fees paid
• Access to counselling support including mental health, financial and life counselling after 12 months of service
• Cycle to work scheme
• E-Car Scheme
• Store discounts with Vivup
• Staff discount
• Refer-a-Friend bonus