Reception Team Leader

The Sir Christopher Wren Hotel; Windsor; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Stream – flexible access to your owed?

Stream – flexible access to your wages

A paid day off for your birthday

24/7 Employee Assistance Programme for

Saroving Rewards for going the extra

Employee appreciation events

Family & Friends Accommodation rates &

Opportunities for training and develop

Job summary

Sarova Hotels in the United Kingdom is seeking an experienced Reception Team Leader to step into management and lead a busy front office team. You’ll ensure a warm Sarova welcome for guests, coach and develop two porters, and support the Deputy General Manager in daily operations.

The role requires a proactive attitude, strong customer service and the ability to manage shifts, check-ins, check-outs and guest requests in a fast-paced environment. 40 hours weekly.

Qualifications

• Experience in leading a busy front office team is desirable.
• Strong customer service and communication skills are essential.
• Ability to coach and develop team members and manage high guest volumes.

Responsibilities

• Lead day-to-day operation of the Reception department and team.
• Oversee check-in/check-out and guest inquiries, resolving issues promptly.
• Support guest experiences and maintain high service standards.

Skills

Leadership

Communication

Customer service

Decision making

Attention to detail

Team mentoring

Tools

Opera PMS

Job description

29,000 per annum plus excellent benefits

Ready to take the next step in your hospitality career?

If you love looking after people, thrive in a busy hotel environment, and are ready for your first manager role, we'd love to hear from you.

At Sarova Hotels, we're a family-run collection of hotels where people genuinely matter. We believe that when we look after our team, they'll look after our guests. That's why we invest in our people, support career development, and create an environment where everyone feels valued, encouraged and able to grow.

Based in our beautiful, welcoming reception area, this is a fantastic opportunity for an experienced Receptionist who is ready to step into management. You'll be leading a friendly Front Office team of four Receptionists and two Porters, with the support and guidance of Raquel, our Deputy General Manager, as you develop your confidence and leadership skills.

This is much more than a reception role, it's your chance to make a real impact on both our guests' experience and your team's success.

The Role

Working 40 hours per week across any 5 days out of 7, you'll take the lead in the day-to-day operation of our Front Office department, ensuring every guest receives a warm Sarova welcome from arrival to departure.
You'll be the go-to person for the reception team, leading by example, supporting colleagues, solving problems, and helping create memorable guest experiences every day. Whether you're coaching a team member, welcoming a returning guest or handling a busy check-in, you'll set the tone for exceptional hospitality.

The role includes a mixture of early and late shifts, predominantly 7am - 3:30pm or 2:15pm – 10:45pm. Weekend and bank holiday working is required as part of the rota.

What we're looking for

We're looking for someone who is passionate about hospitality and excited by the opportunity to lead others. You don't need years of management experience, we're looking for someone with the right attitude, who is ready to take that next step.

Why join Sarova Hotels?

As a family-run hotel group, we know that great hospitality starts with great people. We pride ourselves on creating a supportive workplace where everyone is encouraged to develop their career, share ideas and enjoy coming to work.
If you're looking for your first management opportunity, we'll give you the support, encouragement and trust to help you succeed.
If you're ready to take the next exciting step in your hospitality career, we'd love to welcome you to the Sarova family.

• Stream – flexible access to your earned wages & financial coaching App
• A paid day off for your birthday
• 24/7 Employee Assistance Programme for you and your family
• Saroving Rewards for going the extra mile & delivering exceptional guest service
• Employee appreciation events
• Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
• Opportunities for training and development & recognising your potential

As our Reception Team Leader, you'll have...

• Previous experience working on a busy hotel reception desk.
• Strong working knowledge and experience of the Opera Property Management System.
• Excellent customer service and communication skills.
• The confidence to make decisions and resolve issues independently.
• Strong organisational skills with excellent attention to detail.
• The ability to remain calm and professional in a fast-paced environment.
• A flexible approach to working hours and shifts.
• A positive, hands-on attitude and a passion for hospitality.

What will you be doing as our Reception Team Leader?

• Taking responsibility for the day-to-day operation of the Reception department.
• Leading, motivating, and supporting the Reception team to deliver exceptional guest service.
• Ensuring smooth and efficient check-in and check-out procedures.
• Managing guest enquiries, requests, and complaints, resolving issues promptly and professionally.
• Overseeing room allocations, guest arrivals, departures, and daily front office operations.
• Ensuring all reception procedures, standards, and policies are followed consistently.
• Training, coaching, and developing team members to achieve high performance standards.
• Duty Management Shifts

Please note: there is no staff car parking on site at the hotel, but plenty of secure space to store bicycles and with great access to local bus and train services

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.