Reception Supervisor

Christchurch Harbour Hotel; Poole; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hotel stays discount

F&B discounts

Meals on duty

Employee development

Staff discounts platform

Job summary

Christchurch Harbour Hotel in Poole, United Kingdom, is seeking a Reception Supervisor to ensure exceptional guest service at the front desk and act as the first point of contact for guests. You should bring at least 2 years of hotel reception experience and ideally be trained in Opera PMS, with strong English communication skills.

Join Harbour Hotels for a structured career path, competitive salary, staff discounts on hotel stays and F&B, meals on duty, and access to development opportunities

Qualifications

• Minimum 2 years' experience in hotel reception.
• Experience with Opera PMS preferred but not essential.
• Excellent spoken and written English.

Responsibilities

• Serve as first point of contact for guests at reception.
• Support and supervise front desk team to ensure smooth check-in/out.
• Collaborate with hotel departments to deliver outstanding guest experiences.

Skills

Guest service

Supervision

Communication skills

Team leadership

Tools

Opera PMS

Job description

Who we are…

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.

The role…

We have a superb opportunity for a Reception Supervisor to join the team. As Reception Supervisor you will be required to assist in ensuring every guest receives the ultimate in customer service and being the first point of contact, possess an engaging and friendly personality, always looking to go the extra mile. You will need to be an experienced Receptionist with a minimum of 2 years in a hotel reception role and ideally be trained in the use of OPERA, although full training will be given. You will also need to have an excellent standard of English, both written and spoken.

What’s in it for you…

At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:

• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Stylish boutique uniform specially designed for Harbour Hotels
• Meals included whilst on duty

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.