Reception Manager

Edwardian Group; Greater London; Hybrid; GBP 34,000 - 52,000; Full time

Benefits offered by this job

28 days Holiday

Complimentary meals

Refer a Friend bonus

Annual complimentary night stays

preferential hotel rates

Company pension

Wellbeing programme

Edwardian Academy access

Training programs

Company doctor access

Job summary

The Londoner in London’s Leicester Square is seeking a Reception Manager to lead the Front of House team and deliver seamless, personalized welcomes for guests at a 5‑star, super‑boutique property.

You will drive service excellence, staff performance, and operational efficiency in one of London’s premier hospitality settings, while maintaining Edwardian Hotels London standards.

Qualifications

• Proven experience as a Reception Manager, Assistant Reception Manager, or senior Front Office Supervisor in a 5-star hotel.
• Strong leadership and communication skills, with a focus on guest care.
• Knowledge of PMS, billing procedures, and guest service protocols.
• Calm, polished professionalism in fast-paced environments.

Responsibilities

• Manage daily reception operations, ensuring smooth check‑ins and check‑outs.
• Deliver 5‑star service, handle VIPs and special requests.
• Coach and motivate receptionists and supervisors to achieve high performance.
• Oversee cash handling, billing accuracy, room allocations, and system processes.
• Collaborate with Housekeeping, Concierge, Guest Relations, and Reservations for a flawless guest journey.
• Address guest concerns with professionalism, empathy and effective solutions.
• Ensure all reception operations meet Edwardian Hotels London standards and legal requirements.

Skills

Reception management

Front office supervision

VIP guest handling

Job description

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting for a Reception Manager to join our Front of House Team at our 5-Star super-boutique The Lo ndoner Hotel. You will be the face of the hotel’s arrival experience, ensuring every guest receives a seamless, warm, and personalised welcome. Working closely with the Front of House Manager, you will drive service excellence, team performance, and operational efficiency in one of London’s most
prestigious hospitality settings.

Overview:

Manage daily reception operations, ensuring smooth check‑ins, check‑outs, and guest interactions.

Deliver and uphold 5‑star service standards, handling VIPs, special requests, and complex situations with confidence and charm.

Coach, mentor, and motivate receptionists and supervisors to achieve exceptional performance.

Oversee cash handling, billing accuracy, room allocations, and system processes.

Work closely with Housekeeping, Concierge, Guest Relations, and Reservations to ensure a flawless guest journey.

Manage guest concerns with professionalism, empathy, and effective solutions.

Ensure all reception operations meet Edwardian Hotels London standards and legal requirements.

About You:

Proven experience as a Reception Manager , Assistant Reception Manager , or senior Front Office Supervisor in a 5‑star hotel . A natural leader with strong communication skills and a passion for luxury hospitality.

Confident in managing fast‑paced operations while maintaining calm, polished professionalism.

Strong knowledge of PMS systems, billing procedures, and guest service protocols.

A warm, engaging personality with a genuine commitment to exceptional guest care.

Our Benefits Package:

28 days Holiday per annum including Bank Holidays increasing with long service

Complimentary hot meals, salad bar and unlimited beverages provided daily

R ecommend a Friend Scheme of up to £500 per friend recommended.

Annual complimentary night stays within our hotels

Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends

Access to a discount platform for all of the most popular stores and outlets

Auto enrolment into our company pension scheme

Regular social events across all hotels

Annual company recognition events held in January each year

Wellbeing champions across all of our hotels

Access to our company doctor for medical appointments and occupational health support

Access for all hosts to our online learning platform Edwardian Academy

Opportunities for promotion and a wide range of training programs to support your development

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.