Reception Team Leader

Sarova Hotels; United Kingdom; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Stream - earned wages access & budget/

Birthday day off

Employee Assistance Programme

Saroving Rewards

Employee events

Accommodation rates & discounts

Training and development

Job summary

Sarova Hotels is seeking a proactive Reception Team Leader to oversee the Front Office. You will supervise four receptionists and two porters, ensuring a warm, professional welcome from arrival to departure and guiding the team through daily operations.

Based in the UK, the role combines shift work with management responsibilities, driving service standards, staff development, and efficient guest resolutions in a busy hotel setting.

Qualifications

• Previous experience working on a busy hotel reception desk.
• Strong knowledge and experience of the Opera Property Management System.
• Excellent customer service and communication skills.
• Confidence to make decisions and resolve issues independently.
• Strong organisational skills with attention to detail.
• Ability to stay calm and professional in a fast-paced environment.

Responsibilities

• Take responsibility for the day-to-day operation of the Reception department.
• Lead, motivate, and support the Reception team to deliver outstanding guest service.
• Manage guest enquiries, requests and complaints, resolving issues promptly and professionally.
• Ensure all reception procedures, standards, and policies are followed consistently.
• Execute Duty Management Shifts.

Skills

Reception experience

Opera PMS

Customer service

Decision making

Organisational skills

Communication skills

Education

Hospitality experience (optional)

Tools

Opera PMS

Job description

29,000 per annum plus excellent benefits

Ready to take the next step in your hospitality career?

If you love looking after people, thrive in a busy hotel environment, and are ready for your first manager role, we'd love to hear from you.

Based in our beautiful, welcoming reception area, this is a fantastic opportunity for an experienced Receptionist who is ready to step into management. You'll be leading a friendly Front Office team of four Receptionists and two Porters, with the support and guidance of Raquel, our Deputy General Manager, as you develop your confidence and leadership skills.

The Role

Working 40 hours per week across any 5 days out of 7, you'll take the lead in the day-to-day operation of our Front Office department, ensuring every guest receives a warm Sarova welcome from arrival to departure.

The role includes a mixture of early and late shifts, predominantly 7am - 3:30pm or 2:15pm - 10:45pm. Weekend and bank holiday working is required as part of the rota.

Why join Sarova Hotels?

As a family-run hotel group, we know that great hospitality starts with great people. We pride ourselves on creating a supportive workplace where everyone is encouraged to develop their career, share ideas and enjoy coming to work.

If you're looking for your first management opportunity, we'll give you the support, encouragement and trust to help you succeed.

Our Benefits Include:

• Stream - flexible access to your earned wages & financial coaching App
• A paid day off for your birthday
• 24/7 Employee Assistance Programme for you and your family
• Saroving Rewards for going the extra mile & delivering exceptional guest service
• Employee appreciation events
• Family & Friends Accommodation rates & employee F & B discounts at all hotels in the group
• Opportunities for training and development & recognising your potential

As our Reception Team Leader, you'll have...

• Previous experience working on a busy hotel reception desk.
• Strong working knowledge and experience of the Opera Property Management System.
• Excellent customer service and communication skills.
• The confidence to make decisions and resolve issues independently.
• Strong organisational skills with excellent attention to detail.
• The ability to remain calm and professional in a fast-paced environment.

What will you be doing as our Reception Team Leader?

• Taking responsibility for the day-to-day operation of the Reception department.
• Leading, motivating, and supporting the Reception team to deliver exceptional guest service.
• Managing guest enquiries, requests, and complaints, resolving issues promptly and professionally.
• Ensuring all reception procedures, standards, and policies are followed consistently.
• Duty Management Shifts

Please note: there is no staff car parking on site at the hotel, but plenty of secure space to store bicycles and with great access to local bus and train services

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.