Reception Supervisor

Hilton Garden Inn T2; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided and dry cleaned

Discounted employee friends & family率@

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle to work scheme

Merlin Entertainments discounts

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

Hilton Garden Inn London Heathrow is seeking a Reception Supervisor to lead the front desk team and ensure guests receive excellent service throughout their stay. You will supervise receptionists, manage check-ins/outs, and provide guests with information on hotel facilities and local attractions.

Strong organisational and communication skills are essential, along with a professional appearance and team-oriented approach.

Qualifications

• Providing high-quality service is essential.
• Strong organisational skills and attention to detail.
• Very good at multi-tasking and staying calm under pressure.
• Excellent communication skills with a high standard of English (spoken and written).
• A smart and professional appearance.
• Team player who supports colleagues.
• Approachable, positive, proactive manner.

Responsibilities

• Coordinate and supervise receptionists on duty.
• Ensure reception is always manned and guests feel welcome.
• Manage check-in and check-out procedures.
• Provide guests with information on facilities, services and local area.
• Handle guest inquiries and resolve issues promptly.
• Collaborate with other departments for seamless guest experiences.
• Answer calls, allocate rooms, and prepare guests' bills.

Skills

Customer service

Organisational skills

Multi-tasking

Communication skills

Professional appearance

Team player

Proactive attitude

Hotel experience

Opera PMS experience

Tools

Opera PMS

Job description

Salary – £27,040 plus Tronc

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

• Free meals on duty.

• Uniform offered and dry cleaned.

• Discounted employee friends & family rates at Arora Hotels.

• Food and beverage discounts.

• Christmas gifts and employee parties.

• Introduce a friend scheme.

• Cycle 2 work scheme.

• UK attraction discounts @ Merlin Entertainments.

• Taste card.

• Life assurance scheme.

• Wage stream.

• Employee assistance programme.

• Arora star employee recognition.

• Long service recognition award.

About us...

Hilton Garden Inn London Heathrow is the only hotel with direct access to Terminal 2 and is directly connected to the underground, mainline and Elizabeth Line. The hotel has 369 rooms and some exciting food and beverage outlets, including the Runway Bar, which offers amazing views of the airplanes taking off and landing. It has five conference rooms for up to 65 people and features a state-of-the-art fitness centre.

A bit about what you will do...

Reception Supervisors in our team lead by example and support and enable our receptionist to provide our guests with excellent service throughout their stay.

• Coordinate and supervise receptionists on duty, support and assist when and where necessary.

• Ensure hotel reception is always manned, guests are acknowledged and are made to feel welcome.

• Manage check-in and check-out procedures efficiently.

• Provide guests with information about hotel facilities, services, and local area.

• Handle guest inquiries and resolve any issues promptly and professionally.

• Work closely with other departments to ensure seamless guest experiences.

• Answering calls, allocating rooms, and preparing guests’ bills.

More about you...

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.
• Hotel experience in a similar role is a real advantage.
• Opera PMS experience is a plus.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.