Reception Team Leader | Lead Front Desk & Guest Service

Sarova Hotels; United Kingdom; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Stream - earned wages access & budget/

Birthday day off

Employee Assistance Programme

Saroving Rewards

Employee events

Accommodation rates & discounts

Training and development

Job summary

Sarova Hotels is seeking a proactive Reception Team Leader to oversee the Front Office. You will supervise four receptionists and two porters, ensuring a warm, professional welcome from arrival to departure and guiding the team through daily operations.

Based in the UK, the role combines shift work with management responsibilities, driving service standards, staff development, and efficient guest resolutions in a busy hotel setting.

Qualifications

• Previous experience working on a busy hotel reception desk.
• Strong knowledge and experience of the Opera Property Management System.
• Excellent customer service and communication skills.
• Confidence to make decisions and resolve issues independently.
• Strong organisational skills with attention to detail.
• Ability to stay calm and professional in a fast-paced environment.

Responsibilities

• Take responsibility for the day-to-day operation of the Reception department.
• Lead, motivate, and support the Reception team to deliver outstanding guest service.
• Manage guest enquiries, requests and complaints, resolving issues promptly and professionally.
• Ensure all reception procedures, standards, and policies are followed consistently.
• Execute Duty Management Shifts.

Skills

Reception experience

Opera PMS

Customer service

Decision making

Organisational skills

Communication skills

Education

Hospitality experience (optional)

Tools

Opera PMS

Job description

Sarova Hotels is seeking a proactive Reception Team Leader to oversee the Front Office. You will supervise four receptionists and two porters, ensuring a warm, professional welcome from arrival to departure and guiding the team through daily operations.

Based in the UK, the role combines shift work with management responsibilities, driving service standards, staff development, and efficient guest resolutions in a busy hotel setting.