Front Office Team Lead – Hospitality & Guest Experience

The Sir Christopher Wren Hotel; Windsor; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Stream – flexible access to your owed?

Stream – flexible access to your wages

A paid day off for your birthday

24/7 Employee Assistance Programme for

Saroving Rewards for going the extra

Employee appreciation events

Family & Friends Accommodation rates &

Opportunities for training and develop

Job summary

Sarova Hotels in the United Kingdom is seeking an experienced Reception Team Leader to step into management and lead a busy front office team. You’ll ensure a warm Sarova welcome for guests, coach and develop two porters, and support the Deputy General Manager in daily operations.

The role requires a proactive attitude, strong customer service and the ability to manage shifts, check-ins, check-outs and guest requests in a fast-paced environment. 40 hours weekly.

Qualifications

• Experience in leading a busy front office team is desirable.
• Strong customer service and communication skills are essential.
• Ability to coach and develop team members and manage high guest volumes.

Responsibilities

• Lead day-to-day operation of the Reception department and team.
• Oversee check-in/check-out and guest inquiries, resolving issues promptly.
• Support guest experiences and maintain high service standards.

Skills

Leadership

Communication

Customer service

Decision making

Attention to detail

Team mentoring

Tools

Opera PMS

Job description

Sarova Hotels in the United Kingdom is seeking an experienced Reception Team Leader to step into management and lead a busy front office team. You’ll ensure a warm Sarova welcome for guests, coach and develop two porters, and support the Deputy General Manager in daily operations.

The role requires a proactive attitude, strong customer service and the ability to manage shifts, check-ins, check-outs and guest requests in a fast-paced environment. 40 hours weekly.