Reception Supervisor

Edwardian Group; Greater London; Hybrid; GBP 29,000 - 36,000; Full time

Benefits offered by this job

28 days Holiday

Complimentary meals

Annual complimentary night stays

Discount platform access

Company pension enrolment

Wellbeing champions

Edwardian Academy

Job summary

The Londoner Hotel in London is recruiting a Reception Supervisor to lead the front desk team at our 5-star super-boutique property. You will greet guests, handle check-in/check-out and inquiries, and ensure smooth operations at the reception.

We are looking for prior supervisory experience, impeccable English, and strong attention to detail. The role is based on site with competitive benefits and career development opportunities within the Edwardian Hotels group.

Qualifications

• Previous hotel reception supervisory experience preferred within 4- or 5-star operation.
• Experience with Opera and Office 365 IT systems.

Responsibilities

• Meet and greet guests, manage check-in/check-out and guest inquiries.
• Supervise the reception team to exceed guest expectations.
• Maintain high levels of customer satisfaction in line with core values.

Job description

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition . A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors . Situated in the heart of Leicester Square, where the four corners of the city meet . We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards . Stand out from the crowd by joining London's first 'Super Boutique' hotel .

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture .

We are currently recruiting for a Reception Supervisor for our 5-Star super-boutique The Londoner Hotel .

Overview

An amazing opportunity to join our 5-Star super-boutique The Londoner Hotel as a Reception Supervisor .

As a Reception Supervisor , you will be responsible for meeting and greeting our guests, including check in and check out procedures and dealing with guest enquires.

Supervising the reception team to ensure they exceed guest expectations.

Ensuring a high level of customer satisfaction is delivered at all times in line with our core values and standards of exceeding guest expectations.

About You

Previous hotel reception supervisory experience required ideally within a 4- or 5-star hotel operation.

Previous experience of IT applications including Opera, Office 365 .

Demonstrates excellent attention to detail and customer service skills.

Impeccable command of the English language both written and spoken.

Company Benefits

• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• R ecommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.