F&B Assistant

The Sir Christopher Wren Hotel; Windsor; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Wage access

Birthday day off

EAP

Rewards program

Employee events

Staff discounts

Training & development

Job summary

Sarova Hotels is seeking a friendly Food & Beverage Assistant to deliver warm, attentive service across our Brasserie Restaurant & Bar and events spaces in the UK. You will learn our menus, engage with guests, and upsell offerings while maintaining high standards of cleanliness and safety.

You’ll join a team that values hospitality, professional appearance and a proactive, flexible attitude to mornings, evenings and weekends.

Qualifications

• Previous experience serving food and drink in a quality hotel, restaurant or customer-facing environment.
• Attitude and commitment to excellent service.
• Friendly, approachable with confidence to recommend products.

Responsibilities

• Create a warm, friendly and welcoming atmosphere for guests.
• Deliver attentive and professional service across Brasserie Restaurant & Bar and events spaces.
• Develop knowledge of food, drinks, products and services.
• Use enthusiasm to enhance each guest’s experience.
• Proactively identify opportunities to upsell products and services.
• Keep work areas clean and fully functional; ensure hygiene standards are met.
• Work closely with colleagues to deliver smooth service and maintain morale.
• Attend training sessions and complete e-learning to develop skills.

Skills

Customer service

Communication

Teamwork

Hospitality

Job description

12.71 per hour + monthly service charge & excellent benefits

Ready to help create memorable dining experiences for every guest?

If you love meeting people, enjoy delivering exceptional customer service and thrive in a busy hotel environment, we’d love to hear from you.

At Sarova Hotels, we’re a family-run collection of hotels where people genuinely matter. We believe that when we look after our team, they’ll look after our guests. That’s why we invest in our people, support career development and create an environment where everyone feels valued, encouraged and able to grow.

As a Food & Beverage Assistant, you’ll be at the heart of our guests’ experience. Working across our Brasserie Restaurant & Bar and our Meeting & Events spaces, you’ll provide friendly, attentive service and use your knowledge of our food and drink to help every guest make the most of their visit.

No two shifts are the same. You might be serving breakfast in the Brasserie, recommending drinks at the bar or helping an event run smoothly. Whatever the occasion, you’ll deliver the genuine hospitality and excellent service Sarova is known for.

The Role

Working on a casual basis across mornings, evenings and weekends, you’ll help create a warm, welcoming atmosphere while delivering excellent food and beverage service.

You’ll take the time to recognise and engage with our guests, develop your knowledge of our menus, products and services, and confidently recommend options that enhance their experience.

You’ll also work closely with colleagues to deliver a smooth service, maintain high standards of cleanliness and ensure all hygiene, health and safety requirements are consistently met.

What we’re looking for

We’re looking for someone who is passionate about hospitality and genuinely enjoys helping people. Previous experience serving food and drink in a quality hotel, restaurant or other customer-facing environment would be an advantage, but it’s your attitude and commitment to excellent service that matter most.

You’ll be friendly, approachable and confident communicating with guests from a wide range of backgrounds. You’ll have a professional appearance, a naturally warm manner and the confidence to recommend products and services.

Most importantly, you’ll enjoy working as part of a team, bring a proactive and positive attitude to every shift and be willing to learn, contribute and grow.

Why join Sarova Hotels?

As a family-run hotel group, we know that great hospitality starts with great people. We pride ourselves on creating a supportive workplace where everyone is encouraged to develop their career, share ideas and enjoy coming to work.
Whether you’re looking to begin your career in hospitality or develop new skills, we’ll give you the support, encouragement and opportunities to help you succeed.

• Stream – flexible access to your earned wages and financial coaching app
• A paid day off for your birthday
• 24/7 Employee Assistance Programme for you and your family
• Saroving Rewards for outstanding guest service
• Employee appreciation events
• Family & Friends accommodation rates and staff food and beverage discounts across the group
• Training and development opportunities to support your career growth

As our Food & Beverage Assistant, you’ll have...

• Previous experience serving food and drink in a customer-facing role, ideally within a quality hotel or restaurant.
• A genuine passion for hospitality and delivering service with a smile.
• Excellent customer service and communication skills.
• A warm, friendly and professional approach.
• A smart appearance and positive outlook.
• The confidence to engage with guests and recommend suitable products and services.
• A willingness to learn, contribute and develop your skills.
• The ability to remain calm, helpful and professional in a busy environment.
• A flexible approach to working mornings, evenings and weekends across any of the seven days of the week, according to the rota.
• A hands‑on attitude and a commitment to supporting your colleagues.

What will you be doing as our Food & Beverage Assistant?

• Creating a warm, friendly and welcoming atmosphere for our guests.
• Recognising and acknowledging guests and, where appropriate, using their names during interactions.
• Delivering attentive and professional service across our Brasserie Restaurant & Bar and Meeting & Events spaces.
• Developing your knowledge of our food, drinks, products and services.
• Using your knowledge and enthusiasm to enhance each guest’s experience.
• Proactively identifying opportunities to recommend and upsell products and services.
• Keeping work areas and equipment clean, organised and fully functional.
• Ensuring all hygiene, health and safety standards consistently met.
• Working closely with colleagues to deliver a smooth service and maintain strong team morale
• Attending training sessions and completing e-learning modules to develop your skills and support your progression.
• Supporting your colleagues to deliver an outstanding guest experience every day.

Please note: there is no staff car parking on site at the hotel, but there is plenty of secure space to store bicycles, together with great access to local bus and train services.

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process..