Night Receptionist - 02- Front Office

InterContinental London – The O2 - Arora Group; City Of London; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Free meals on duty

Uniform offered and dry cleaned

Discounted employee friends & family"

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle 2 work scheme

UK attraction discounts @ Merlin Enter

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

InterContinental London O2, part of the Arora Group, is seeking a guest-focused front desk team member. You will warmly greet guests, manage efficient check-in and check-out, and provide information about hotel facilities and the local area.

You will handle inquiries and coordinate with other departments to ensure a seamless guest experience. With a strong emphasis on English communication, multi-tasking, and a professional appearance, you will contribute to a five-star service standard.

Qualifications

• Provide high-quality service to guests
• Excellent communication in English, strong organizational skills
• Experience in a 5-star hotel is advantageous, knowledge of hotel systems preferred

Responsibilities

• Greet guests with a warm welcome and a smile
• Manage check-in and check-out efficiently
• Provide guests with information about hotel facilities and local area
• Handle guest inquiries and resolve issues promptly and professionally
• Work closely with other departments to ensure seamless guest experiences
• Answer calls, allocate rooms, and prepare guest bills

Skills

Guest greeting

Check-in/out procedures

Information provision

Issue resolution

Interdepartmental collaboration

Billing & reservations

Opera PMS experience

Tools

Opera PMS

Job description

Salary – £28,028 plus service chargeHoliday – 28 days holiday, enhanced after 5 years of service.

• Free meals on duty
• Uniform offered and dry cleaned
• Discounted employee friends & family rates at Arora Hotels
• Food and beverage discounts
• Christmas gifts and employee parties
• Introduce a friend scheme
• Cycle 2 work scheme
• UK attraction discounts @ Merlin Entertainments
• Taste card
• Life assurance scheme
• Wage stream
• Employee assistance programme
• Arora star employee recognition
• Long service recognition award

About us

Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.

A bit about what you will do

• Greet our guests with a warm welcome and an infectious smile.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answering calls, allocating rooms, and preparing guests’ bills.

More about you

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.
• 5-star hotel experience in a similar role a real advantage.
• Opera PMS experience is a plus.

Grow with us

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.