Reception Team Leader

Platinum Recruitment Consultancy; Clewer Village; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Flexible earned wage access

Birthday day off

24/7 Employee Assistance Programme

Employee discounts (accommodation, F&B

Training & development opportunities

Recognition rewards for service

Team events and wellbeing

Job summary

Platinum Recruitment Consultancy is seeking a Reception Team Leader in Windsor to head a busy hotel reception, inspire a team and deliver outstanding guest experiences. The role offers a £29,000 salary plus excellent benefits within a family-run environment.

You will manage day-to-day reception operations, lead the team, handle guest enquiries and ensure policies are followed, taking on Duty Management shifts and contributing to overall hotel performance.

Qualifications

• Experienced hospitality professional with leadership skills.
• Strong customer service and communication abilities.
• Confident decision-maker with issue-resolution experience.
• Organised with high attention to detail in a fast-paced setting.
• Calm, professional, hands-on team leadership approach.
• Proven experience on busy hotel reception desks.

Responsibilities

• Oversee daily operations of the reception department.
• Lead, motivate and support the Reception team to deliver excellent guest service.
• Handle guest enquiries, requests and complaints promptly and professionally.
• Ensure reception procedures and standards are consistently followed.
• Take on Duty Management shifts and support the wider hotel operation.
• Maintain high standards of professionalism throughout the guest journey.

Job description

Reception Team Leader - £29,000 + Excellent Benefits

Lead a welcoming reception team in Windsor and take the next step in your hospitality career.

Are you an experienced Reception Team Leader looking for a rewarding opportunity in Windsor? This is your chance to lead a busy hotel reception, inspire your team and deliver an exceptional guest experience in a welcoming, family-run environment.

With a salary of £29,000 and a range of fantastic benefits, you'll have the opportunity to develop your leadership skills, make a real difference to guests and grow your career.

Why apply? What's in it for you?

• £29,000 salary with the opportunity to develop your career.
• Flexible access to your earned wages and financial coaching through the Stream app.
• A paid day off for your birthday to celebrate your special day.
• 24/7 Employee Assistance Programme for you and your family.
• Rewards for going the extra mile and delivering outstanding guest service.
• Employee appreciation events to celebrate your contribution.
• Exclusive discounts on accommodation for family and friends, plus food and drink across the hotel group.
• Training and development opportunities to help you reach your full potential.
• The chance to join a supportive, family-run hotel group where your contribution is valued.

Key Responsibilities

As a Reception Team Leader, you'll take ownership of the reception department and help create a memorable experience for every guest. Your responsibilities will include:

• Overseeing the day-to-day operation of the reception department.
• Leading, motivating and supporting the Reception team to deliver exceptional guest service.
• Managing guest enquiries, requests and complaints, resolving issues promptly and professionally.
• Ensuring reception procedures, standards and policies are consistently followed.
• Taking on Duty Management shifts and supporting the wider hotel operation.
• Maintaining high standards of professionalism and attention to detail throughout the guest journey.

What we're looking for

To succeed in this role, you'll be an experienced hospitality professional with strong leadership skills and a passion for excellent customer service. You'll have:

• Previous experience working on a busy hotel reception desk.
• Strong working knowledge of the Opera PMS.
• Excellent customer service and communication skills.
• The confidence to make decisions and resolve issues independently.
• Strong organisational skills and excellent attention to detail.
• The ability to remain calm, professional and effective in a fast-paced environment.
• A positive, hands-on approach to leading and supporting a team.

If you're ready to take the next step as a Reception Team Leader in Windsor, this is an excellent opportunity to develop your career while working in a supportive environment with fantastic benefits.