Reception Team Leader

Langdale Chase; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious hotel on Lake Windermere is seeking a Reception Team Leader to ensure five-star guest experiences while leading the reception team. This role requires strong leadership and communication skills, with previous experience in a high-quality hotel. The successful candidate will manage check-in/check-out procedures, supervise team performance, and implement service innovations. The hotel offers competitive salaries, career progression opportunities, and a supportive work environment.

Benefits

Competitive salary above NLW

Wagestream access

28 days annual leave

Enhanced maternity and paternity pay

Health cash plan

Employee Assistance Programme

Discounted accommodation food and drink

Qualifications

• Experience in a high-quality Four-Star or Five-Star hotel.
• Strong work ethic with the ability to motivate a team.
• Confident computer skills with experience in RezLynx preferred.

Responsibilities

• Welcome guests with warmth and professionalism.
• Oversee check-in/out procedures to ensure efficiency.
• Supervise and motivate the reception team.

Skills

Leadership

Customer service

Communication

Team motivation

Tools

RezLynx

Job description

We are looking for an experienced Reception Team Leader to report to the Guest Service Manager and deliver a five‑star guest experience. As Reception Team Leader you will be the face of our hotel’s front office operations delivering exceptional guest experiences while leading a team of receptionists with confidence and grace. You will ensure that every guest interaction reflects the highest standards of luxury hospitality while fostering a culture of excellence, teamwork and continuous improvement.

Langdale Chase Hotel sits on the banks of beautiful Lake Windermere and has recently undergone a full and significant refurbishment, reopening its doors in November 2023. Since then the hotel has achieved 5 Star Status from the AA and been recognised in the prestigious Times Top 100 Places to Stay, ranked No.3, as North of England Hotel of the Year and part of the AA Group of the Year.

Your day to day;

• Welcome guests with warmth, professionalism and personalized attention
• Oversee check‑in / check‑out procedures to ensure efficiency and accuracy
• Supervise, coach and motivate the reception team to deliver five‑star service
• Assist in implementing service innovations and process improvements
• Manage staff rotas, shift coverage and performance evaluations

Who are we looking for

We are looking for someone who will take pride in the delivery of exceptional hospitality and customer service either face‑to‑face at the hotel or by telephone, and who demonstrates the ability to meet guest requirements and go that extra mile.

You will have previous hands‑on experience working in a high quality Four‑Star or Five‑Star hotel and must have a strong work ethic and the ability to motivate a team. You will be able to work in line with the company’s brand standards.

You will have strong leadership and communication skills, and the ability to work well with others to represent the Company and the hotel in a loyal, professional and knowledgeable manner. We are looking for someone who can maintain calm and composure even when under pressure.

You will have confident computer skills and previous experience working with RezLynx would be advantageous. You will have the flexibility to work hours dependent on workload and seasonal requirements.

In return we are offering a rewarding role with scope for career progression along with;

• Competitive salary above NLW
• Wagestream – the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Enhanced maternity and paternity pay
• Health cash plan with access to discounted perks and high‑street discounts
• Long‑service awards including free meals and free stays with your friends or family
• Employee Assistance Programme
• Discounted accommodation food and drink in our beautiful properties
• Pension and life assurance
• Bespoke training programmes accessible to all
• Apprenticeships available
• An engaging & supportive work environment

Key Skills

Hyperion, Acquisition, Asset, ABAP, Basic, Activex

Employment Type: Full‑Time

Experience: years

Vacancy: 1