Reception & Switchboard Specialist

Weston College Group; West of England; On-site; GBP 21,000 - 25,000; Full time

Job summary

Weston College in Filton, Bristol, is seeking a Customer Services Assistant to deliver responsive reception services and uphold the college's outstanding reputation.

You will support switchboard operations, provide clerical support to the CIS team, and manage Livechat, email and WhatsApp communications as part of a full-time 37-hour week. Flexible hours for events and essential early mornings, evenings, and weekends may be required.

Qualifications

• Experience in reception services and customer-facing roles.
• Strong communication and interpersonal skills.
• Professional and customer-focused demeanor.
• Able to work with a team in a busy college environment.

Responsibilities

• Manage and provide reception services to students and visitors.
• Support the CIS team with clerical tasks and communications.
• Handle Livechat, email and WhatsApp queries and switchboard duties.

Skills

Customer service

Teamwork

Communication skills

Tools

Livechat

Email

WhatsApp

Switchboard

Job description

Weston College in Filton, Bristol, is seeking a Customer Services Assistant to deliver responsive reception services and uphold the college's outstanding reputation.

You will support switchboard operations, provide clerical support to the CIS team, and manage Livechat, email and WhatsApp communications as part of a full-time 37-hour week. Flexible hours for events and essential early mornings, evenings, and weekends may be required.