Customer Services Assistant

Weston College; Filton; On-site; GBP 19,000 - 23,000; Full time

Job summary

Weston College in Filton, Bristol is seeking a motivated Customer Services Assistant to provide a responsive reception service and support switchboard operations, delivering an exemplary experience for all callers and visitors. This is a full-time role with 37 hours per week, and flexible hours to meet business needs, including early mornings, evenings and weekends for events.

The role also involves clerical support to the CIS team and handling communications across Livechat, email and WhatsApp

Qualifications

• Customer-focused and professional communication.
• Strong interpersonal skills and friendly manner.
• Able to manage reception and switchboard duties with efficiency.

Responsibilities

• Provide outstanding reception services to students, staff and visitors.
• Support switchboard operations and route calls to the appropriate areas.
• Assist with clerical duties for the CIS team and communications channels (Livechat, email, WhatsApp).
• Maintain high standards in reception areas and ensure a helpful customer experience.
• Coordinate with caretaking and first aid as required and handle emergency contacts when needed.
• Contribute to delivering the college’s reputation as an outstanding learning and training provider.
• Be flexible with working hours, including early mornings, evenings and weekends for events.

Job description

We are looking for a motivated Customer Services Assistant to provide a responsive reception service ensuring exemplary standards which exceed customer expectations, and maintain the Colleges outstanding reputation. The successful candidate will assist switchboard services, provide a clerical support to the CIS team where required and assist with all communication services including, but not limited to, Livechat, email and WhatsApp. This is a full-time position (37 hours per week). Working Pattern Normal working hours are: 08:00 -17:30 Monday - Friday, flexible for business needs. However, adjusted working hours (and location) can occur without notice to meet the business need. Early morning, evening and weekend working is essential for specific events and a mandatory element of the role. Key Responsibilities Manage and provide outstanding reception services.

• Provide all customers with an exemplary experience ensuring the college's reputation as an outstanding learning and training provider.
• Manage presentation and functionality of reception areas ensuring high standards.
• Radio calls for caretaking and first aid requirements, including emergency services contact.
• Support with switchboard services
• Provide outstanding customer service to all callers, transferring calls efficiently to the most appropriate area / person within the College Group.
• 95% answer rate for all phone lines into the College switchboard.
• Adjusting responses to ensure appropriateness for the whole College Group.
• A Team player, committed to working effectively and supportively with others, both within the department and the wider college.
• Professional, warm and have a friendly manor with exceptional interpersonal skills.
• Able to demonstrate a polite, effective and efficient phone manner and customer Service skills.
• Commited to the delivery of a wholly customer-focused service.
• Weston College is excited to be opening the brand-new Advanced Manufacturing Technical Excellence College, in Filton, Bristol, which in September 2026 welcomed its first learners.