Reception & Customer Service Specialist

Weston College; Filton; On-site; GBP 19,000 - 23,000; Full time

Job summary

Weston College in Filton, Bristol is seeking a motivated Customer Services Assistant to provide a responsive reception service and support switchboard operations, delivering an exemplary experience for all callers and visitors. This is a full-time role with 37 hours per week, and flexible hours to meet business needs, including early mornings, evenings and weekends for events.

The role also involves clerical support to the CIS team and handling communications across Livechat, email and WhatsApp

Qualifications

• Customer-focused and professional communication.
• Strong interpersonal skills and friendly manner.
• Able to manage reception and switchboard duties with efficiency.

Responsibilities

• Provide outstanding reception services to students, staff and visitors.
• Support switchboard operations and route calls to the appropriate areas.
• Assist with clerical duties for the CIS team and communications channels (Livechat, email, WhatsApp).
• Maintain high standards in reception areas and ensure a helpful customer experience.
• Coordinate with caretaking and first aid as required and handle emergency contacts when needed.
• Contribute to delivering the college’s reputation as an outstanding learning and training provider.
• Be flexible with working hours, including early mornings, evenings and weekends for events.

Job description

Weston College in Filton, Bristol is seeking a motivated Customer Services Assistant to provide a responsive reception service and support switchboard operations, delivering an exemplary experience for all callers and visitors. This is a full-time role with 37 hours per week, and flexible hours to meet business needs, including early mornings, evenings and weekends for events.

The role also involves clerical support to the CIS team and handling communications across Livechat, email and WhatsApp