Customer Services Assistant (AMTEC, Bristol)

Weston College Group; West of England; On-site; GBP 21,000 - 25,000; Full time

Job summary

Weston College in Filton, Bristol, is seeking a Customer Services Assistant to deliver responsive reception services and uphold the college's outstanding reputation.

You will support switchboard operations, provide clerical support to the CIS team, and manage Livechat, email and WhatsApp communications as part of a full-time 37-hour week. Flexible hours for events and essential early mornings, evenings, and weekends may be required.

Qualifications

• Experience in reception services and customer-facing roles.
• Strong communication and interpersonal skills.
• Professional and customer-focused demeanor.
• Able to work with a team in a busy college environment.

Responsibilities

• Manage and provide reception services to students and visitors.
• Support the CIS team with clerical tasks and communications.
• Handle Livechat, email and WhatsApp queries and switchboard duties.

Skills

Customer service

Teamwork

Communication skills

Tools

Livechat

Email

WhatsApp

Switchboard

Job description

Weston College is excited to be opening the brand-new Advanced Manufacturing Technical Excellence College, in Filton, Bristol, which in September 2026 welcomed its first learners.

About the Role

We are looking for a motivated Customer Services Assistant to provide a responsive reception service ensuring exemplary standards which exceed customer expectations, and maintain the Colleges outstanding reputation.

The successful candidate will assist switchboard services, provide a clerical support to the CIS team where required and assist with all communication services including, but not limited to, Livechat, email and WhatsApp.

This is a full-time position (37 hours per week).

Working Pattern

Normal working hours are:

08:00 -17:30 Monday - Friday, flexible for business needs.

However, adjusted working hours (and location) can occur without notice to meet the business need. Early morning, evening and weekend working is essential for specific events and a mandatory element of the role.

Key Responsibilities

Manage and provide outstanding reception services.

• Provide all customers with an exemplary experience ensuring the college's reputation as an outstanding learning and training provider.
• Manage presentation and functionality of reception areas ensuring high standards.
• Radio calls for caretaking and first aid requirements, including emergency services contact.

Support with switchboard services

• Provide outstanding customer service to all callers, transferring calls efficiently to the most appropriate area / person within the College Group.
• 95% answer rate for all phone lines into the College switchboard.
• Adjusting responses to ensure appropriateness for the whole College Group.

About You

You will need to be:

• A Team player, committed to working effectively and supportively with others, both within the department and the wider college.
• Professional, warm and have a friendly manor with exceptional interpersonal skills.
• Able to demonstrate a polite, effective and efficient phone manner and customer Service skills.
• Commited to the delivery of a wholly customer-focused service.

Weston College is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment.

We value equality, diversity and inclusion, and welcome applications from all backgrounds and communities. As a Disability Confident employer, we will support applicants who require reasonable adjustments at any stage of the recruitment process, please contact or 01934 411441.

Please note: this vacancy may close early if sufficient applications are received, so we encourage early applications.