Guest Relations Supervisor

Harri; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided and dry cleaned

Discounted employee friends & family–A

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle to work scheme

UK attraction discounts @ Merlin Enter

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

Sofitel Heathrow is seeking a Guest Relations Supervisor to lead the guest services team and deliver exceptional experiences for our guests. You will welcome VIPs and act as the main contact throughout their stay, addressing inquiries with a professional and friendly approach.

Excellent English communication, a smart appearance, and strong supervisory skills are essential. Hospitality experience and Opera PMS knowledge are advantageous in this 5-star hotel environment.

Qualifications

• Experience in delivering high-quality guest service.
• Strong communication and interpersonal skills.
• Ability to welcome VIPs and manage guest inquiries.

Responsibilities

• Welcome VIPs and guests in a warm, professional manner.
• Serve as main point of contact for guests throughout their stay.
• Address inquiries, requests, and concerns promptly and courteously.
• Lead and motivate the Guest Relations Team through coaching and training.
• Create memorable experiences by going above and beyond for guests.

Skills

Guest relations

Customer service

English proficiency

Communication

Tools

Opera PMS

Job description

Salary - £29,120 +Tronc

Holiday - 28 days holiday, enhanced after 5 years of service.

But there's more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Sofitel Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.

A bit about what you will do...

Guest Relations Supervisors lead by example and inspire the team by sharing their passion for creating exceptional experiences for our guests.

• Welcome VIPs, such as heads of state, royalty, and celebrities, in a warm, friendly, and professional way.
• Act as the main point of contact for our guests throughout their stay, providing outstanding customer service.
• Address inquiries, requests, and concerns of our guests promptly and courteously.
• Empower the Guest Relations Team by fostering an inspiring service culture through development, training and coaching.
• Create opportunities to go above and beyond for our guests and make their stay memorable.

More about you...

• Providing high-quality service comes naturally to you.
• Dedicated to creating memorable experiences.
• Excellent communication skills and a high standard of written and spoken English.
• A smart and professional appearance.
• Strong supervisorial and motivational skills.
• Most of all, you will have an approachable, positive, and proactive manner.
• Experience in a similar role within a 5-star hotel is a significant advantage.
• Knowledge of Opera PMS is a plus.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.