Housekeeping Supervisor - T4HOL- Housekeeping

Holiday Inn Express/Crowne Plaza T4 - Arora Group; Hounslow; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided and dry cleaned

Discounted employee rates at Arora

Food and beverage discounts

Life assurance

Employee assistance programme

Cycle to work scheme

Job summary

Holiday Inn Express and Crowne Plaza Terminal 4, part of the Arora Group, is seeking a housekeeping supervisor to uphold top-quality cleanliness and service. You will lead a team, perform room inspections, and mentor attendants to ensure every guest room meets our high standards.

Join a dual-brand hotel connected to Terminal 4 with opportunities for career progression within the Arora portfolio, and enjoy benefits including meals on duty and staff discounts.

Qualifications

• Hotel experience in a similar role is an advantage.
• Providing high quality service comes naturally to you.
• Strong attention to detail and remaining calm under pressure.

Responsibilities

• Maintain high cleanliness standards in hotel bedrooms and bathrooms.
• Ensure rooms look well-presented after checks and cleaning.
• Clean rooms when necessary and uphold standards across the housekeeping team.
• Coach and mentor room attendants daily.
• Co-ordinate spring cleaning schedules for bedrooms and corridors.
• Maintain stock levels in housekeeping stores and proper storage.
• Engage with guests to promote loyalty and memorable experiences.

Skills

Attention to detail

Customer service

Team player

Calm under pressure

Job description

Salary - £28,600 per annum

Holiday - 28 days holiday, enhanced after 5 years of service.

• But there's more...
• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us

Holiday Inn Express and Crowne Plaza Terminal 4 is a dual brand hotel connected to terminal 4 via a covered walkway. It is directly connected to the underground, mainline and Elizabeth line. One side is the Holiday Inn London Heathrow Express featuring 457 bedrooms, an express bar and café, offering all-day dining with simple, honest food, and a lively bar. The other side is the upscale Crowne Plaza London- Heathrow Hotel with 304 elegant bedrooms, 13 suites and 4 high-tech meeting rooms. The hotel boasts a variety of exciting food and beverage outlets, including a Club Lounge and offers a 24-hour fitness studio. It has ample parking for both guests and employees.

A bit about what you will do

• Housekeeping supervisors in our team maintain the highest standards of cleanliness of our hotel bedrooms and bathrooms.
• They are instrumental in creating a memorable stay for each of our guests.
• Making sure all guest rooms look well-presented by performing room checks ensuring they have been cleaned to our excellent standards.
• Clean rooms when necessary, setting the standards for the housekeeping team.
• Coach, guide and mentor the room attendants daily.
• Co-ordinate spring cleaning schedules of bedrooms and corridors.
• Maintain correct stock levels in housekeeping stores and check that it is stored properly.
• Engage with guests to promote guest loyalty and memorable experiences.

More about you

• Providing high quality service comes naturally to you.
• Strong attention to detail and remaining calm under pressure.
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.
• Hotel experience in a similar role a real advantage.

Grow with us

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.