Food and Beverage Assistant - T2HILT- Food & Beverage

Hilton Garden inn T2 - Arora Group; Hounslow; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

28 days holiday

Free meals on duty

Uniform provided

Staff discounts

Christmas gifts and parties

Introduce a friend scheme

Cycle to work

Merlin Entertainments discounts

Taste card

Life assurance

Employee assistance programme

Recognition schemes

Job summary

Hilton Garden Inn London Heathrow is seeking a Food and Beverage Assistant to deliver friendly, high-quality service in our busy outlets at Terminal 2. You will engage with guests, take orders, and ensure a smooth service experience.

We offer 28 days holiday (enhanced after 5 years), free meals on duty, uniform provision, staff discounts, and various recognition schemes to reward loyalty and performance.

Qualifications

• Providing high quality service and attention to detail comes naturally to you.
• A smart and professional appearance.
• Strong communication skills.
• The ability to remain calm whilst under pressure.
• Feeling comfortable in a fast-paced, busy environment.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Hotel experience in a similar role is a significant advantage.

Responsibilities

• Serve food and drinks in our assigned Food and Beverage outlets in a friendly and timely manner.
• Taking the time to listen to the needs of our guests and building natural rapport.
• Making knowledgeable suggestions and recommendations on the food and drinks that our guests might enjoy.
• Raising bills and taking payment.
• Clearing and re-setting tables.

Skills

Strong communication skills

Team player

Calm under pressure

Smart professional appearance

Job description

Salary – £26,520 plus Tronc (very competitive)Holiday – 28 days holiday, enhanced after 5 years of service.But there’s more...Free meals on duty.Uniform offered and dry cleaned.Discounted employee friends & family rates at Arora Hotels.Food and beverage discounts.Christmas gifts and employee parties.Introduce a friend scheme.Cycle 2 work scheme.UK attraction discounts @ Merlin Entertainments.Taste card.Life assurance scheme.Wage stream.Employee assistance programme.Arora star employee recognition.Long service recognition award.

About us

Hilton Garden Inn London Heathrow is the only hotel with direct access to Terminal 2 and is directly connected to the underground, mainline and Elizabeth Line. The hotel has 369 rooms and some exciting food and beverage outlets, including the Runway Bar, which offers amazing views of the airplanes taking off and landing. It has five conference rooms for up to 65 people and features a state-of-the-art fitness centre.

A bit about what you will do

Food and Beverage Assistants embrace every opportunity to create extra special moments for our guests and provide a personal experience that will be remembered.

• Serve food and drinks in our assigned Food and Beverage outlets in a friendly and timely manner.
• Taking the time to listen to the needs of our guests and building natural rapport.
• Making knowledgeable suggestions and recommendations on the food and drinks that our guests might enjoy.
• Raising bills and taking payment.
• Clearing and re-setting tables.

More about you

• Providing high quality service and attention to detail comes naturally to you.
• A smart and professional appearance.
• Strong communication skills.
• The ability to remain calm whilst under pressure.
• Feeling comfortable in a fast-paced, busy environment.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Hotel experience in a similar role is a significant advantage.

Grow with us

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are excitingopportunities for career progression and development across our properties and brands.