Reception Supervisor: Lead Premium Member Experience

David Lloyd Clubs; Kettering; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free Club Membership

50% Discount on food

Discounts on Swimming, Tennis Lessons,

Career Advancement

Wagestream App

Benefits Suite

Job summary

David Lloyd Clubs is seeking a Reception Supervisor to lead our busy front-of-house team and deliver a premium member experience. The role combines frontline service with Duty Manager responsibilities and coaching of the reception team.

You will welcome members face to face and handle telephone queries with a focus on service excellence in a fast-paced environment. Join us to help build an inclusive, thriving club culture.

Qualifications

• Has previous experience managing a customer service led team.
• An overall passion for customer service.
• A team player, with strong communication and collaboration skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Lead and mentor the Reception team to deliver service excellence.
• Act as Duty Manager to supervise front desk operations.
• Welcome members face to face and assist with queries.
• Collaborate with management to maintain premium member experience.

Job description

David Lloyd Clubs is seeking a Reception Supervisor to lead our busy front-of-house team and deliver a premium member experience. The role combines frontline service with Duty Manager responsibilities and coaching of the reception team.

You will welcome members face to face and handle telephone queries with a focus on service excellence in a fast-paced environment. Join us to help build an inclusive, thriving club culture.