Premium Club Receptionist & Member Experience Lead

David Lloyd Leisure Ltd; Kingston; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Free Club Membership for you and your:

Discounts on food and drinks

Discounts on Swimming, Tennis Lessons,

Personal Training.

Wagestream App: Get paid on demand!

Access to our Benefits Suite.

Job summary

David Lloyd Leisure Ltd in Kingston is seeking a friendly Receptionist to greet members and manage queries and bookings in person and over the phone, delivering a premium experience aligned with our brand standards in a fast-paced club environment.

You'll keep the reception area tidy, support membership services, and enjoy perks such as free club membership for you and your family, discounts on food and drinks, and opportunities for career advancement through internal training.

Qualifications

• Has an overall passion for customer service.
• A team player with strong communication and collaboration skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Welcome members and provide a premium experience by managing queries and bookings face to face and by telephone.
• Keep the reception area clean, tidy and presented to brand standards.

Skills

Customer service

Team player

Communication

Job description

David Lloyd Leisure Ltd in Kingston is seeking a friendly Receptionist to greet members and manage queries and bookings in person and over the phone, delivering a premium experience aligned with our brand standards in a fast-paced club environment.

You'll keep the reception area tidy, support membership services, and enjoy perks such as free club membership for you and your family, discounts on food and drinks, and opportunities for career advancement through internal training.