Reception Duty Manager & Member Experience Leader

David Lloyd Leisure Ltd.; Kettering; Hybrid; GBP 1,653,000 - 2,204,000; Part time

Benefits offered by this job

Free Club Membership

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Personal Training

Career Advancement opportunities

Wagestream App

Benefits Suite access

Job summary

David Lloyd Leisure Ltd. in Kettering is seeking a Reception Supervisor to lead the reception team and act as Duty Manager, ensuring a premium member experience across face-to-face and telephone queries.

This part-time role requires a passion for customer service, strong communication and collaboration skills, and the ability to thrive in a fast-paced environment. Join us to help foster an inclusive, thriving culture and career progression.

Qualifications

• Has previous experience managing a customer service led team.
• An overall passion for customer service.
• A team player, with strong communication and collaboration skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Act as Duty Manager and lead the Reception team to provide service excellence to members, face to face or via telephone.

Skills

Customer service leadership

Communication skills

Team collaboration

Fast-paced environment adaptability

Job description

David Lloyd Leisure Ltd. in Kettering is seeking a Reception Supervisor to lead the reception team and act as Duty Manager, ensuring a premium member experience across face-to-face and telephone queries.

This part-time role requires a passion for customer service, strong communication and collaboration skills, and the ability to thrive in a fast-paced environment. Join us to help foster an inclusive, thriving culture and career progression.