Premium Reception Supervisor & Duty Manager

Davidlloyd; Kettering; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Free Club Membership for you and your…

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Personal Training Discounts

Wagestream App : Get paid on demand !

Benefits Suite access

Job summary

Davidlloyd in the United Kingdom is seeking a Reception Supervisor to lead the front desk and act as Duty Manager, delivering a premium experience for members. You will mentor the reception team, welcome members in person and over the phone, and collaborate with management to maintain exceptional service standards in a fast-paced club environment.

We offer perks including free club membership for you and family, discounts on food and drinks, access to our Benefits Suite, and opportunities for

Qualifications

• Has previous experience managing a customer service led team.
• An overall passion for customer service.
• A team player, with strong communication and collaboration skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Act as Duty Manager and lead the Reception team to welcome members and provide a premium experience.
• Lead and mentor the Reception team to deliver service excellence in face-to-face and telephone queries.
• Support management in maintaining high standards of customer service at the front desk.

Skills

Customer service leadership

Team management

Communication skills

Collaboration

Job description

Davidlloyd in the United Kingdom is seeking a Reception Supervisor to lead the front desk and act as Duty Manager, delivering a premium experience for members. You will mentor the reception team, welcome members in person and over the phone, and collaborate with management to maintain exceptional service standards in a fast-paced club environment.

We offer perks including free club membership for you and family, discounts on food and drinks, access to our Benefits Suite, and opportunities for