Reception Supervisor | Lead Member Experience & Team Leader

David Lloyd Leisure Ltd; Kettering; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Free Club Membership for you and your

family!

Job summary

David Lloyd Leisure Ltd in Kettering is seeking a Reception Supervisor to lead the reception team and act as Duty Manager, delivering service excellence to members, in person or by telephone. The role focuses on a premium experience, staff development, and a welcoming club environment.

The ideal candidate will have customer-service leadership experience, a passion for service, and strong teamwork and communication skills to thrive in a fast-paced setting.

Qualifications

• Has previous experience managing a customer service led team.
• An overall passion for customer service.
• A team player, with strong communication and collaboration skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Lead the Reception team to provide service excellence.
• Welcome our members and support premium experiences.
• Act as Duty Manager in coordinating the reception operations.
• Mentor staff and ensure smooth handling of queries in person and by phone.

Skills

Customer service

Team leadership

Communication

Fast-paced work

Job description

David Lloyd Leisure Ltd in Kettering is seeking a Reception Supervisor to lead the reception team and act as Duty Manager, delivering service excellence to members, in person or by telephone. The role focuses on a premium experience, staff development, and a welcoming club environment.

The ideal candidate will have customer-service leadership experience, a passion for service, and strong teamwork and communication skills to thrive in a fast-paced setting.