Reception Supervisor: Lead Front Desk Excellence

Leonardo Hotels; Cheltenham; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Staff room rates

Recognition scheme

Referral programme

Wellbeing calendar

Training & progression

Job summary

Leonardo Hotels Cheltenham is seeking a Reception Supervisor to lead the Front Office team and ensure exceptional guest experiences. You’ll support daily operations, mentor staff, and collaborate across departments to deliver memorable stays.

The role demands a people-focused leader with a calm, proactive approach to a busy hotel environment and a commitment to service standards across the Leonardo Hotels estate.

Qualifications

• People management experience or aptitude.
• Excellent customer service focus and guest care.
• Experience in Front Office or reception environments.
• Ability to train and coach new team members.
• Reliable and confident under pressure.
• Strong organisational skills.

Responsibilities

• Supervise Front Office operations at Leonardo Cheltenham.
• Inspire and motivate the reception team to meet service standards.
• Support Front Office Manager in daily tasks and guest issues.
• Provide coaching and training to new team members.
• Collaborate with other hotel departments to deliver memorable guest experiences.

Skills

People management

Customer service

Front Office operations

Coaching

Job description

Leonardo Hotels Cheltenham is seeking a Reception Supervisor to lead the Front Office team and ensure exceptional guest experiences. You’ll support daily operations, mentor staff, and collaborate across departments to deliver memorable stays.

The role demands a people-focused leader with a calm, proactive approach to a busy hotel environment and a commitment to service standards across the Leonardo Hotels estate.