Front Desk Maestro: Create 5-Star Guest Moments

Leonardo Hotels; Greater London; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Room discounts

Referral scheme

Wellbeing program

Training & development

Job summary

Leonardo London Aldgate is seeking a friendly Receptionist to support the smooth running of the Front Office. You will manage guest check-in/out and deliver a warm welcome, coordinating with other departments to create memorable stays.

You will bring strong guest service, communication and organisational skills, thriving in a busy frontline role within a vibrant hotel group that values inclusion and development.

Qualifications

• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Friendly, professional appearance and attitude.
• Able to work in a fast-paced environment.

Responsibilities

• Greet guests and check them in/out.
• Answer inquiries and provide local recommendations.
• Coordinate with other hotel departments to deliver guest care.
• Maintain front desk area and assist with admin tasks.

Skills

Customer service

Communication

Front desk

Organisation

Tools

Booking systems

Job description

Leonardo London Aldgate is seeking a friendly Receptionist to support the smooth running of the Front Office. You will manage guest check-in/out and deliver a warm welcome, coordinating with other departments to create memorable stays.

You will bring strong guest service, communication and organisational skills, thriving in a busy frontline role within a vibrant hotel group that values inclusion and development.