Front Desk Concierge — Create 5-Star Guest Moments

Leonardo Hotel Management (UK) Limited; Sheffield; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Special room rates

Vouchers for high street shops

Talent referral scheme

Thank You Week activities

Wellbeing calendar

Training and progression paths

Job summary

Leonardo Hotel Management (UK) Limited is seeking a Receptionist to support the smooth operation of the Front Office. You will manage check-in/check-out and greet guests, delivering warm, 5-star service as the first point of contact for our hotel and Leonardo Hotels across the UK.

You will collaborate with other departments, uphold company standards, and represent the hotel with professionalism and care for guests and colleagues alike.

Qualifications

• Be passionate to make a difference and eager to bring new ideas to the table
• Be courteous to guests and colleagues at all times
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
• Have top-notch organisational skills
• Be dependable, and a reassuring influence for guests

Responsibilities

• Organise all aspects of the check-in and check-out processes
• Be an ambassador for your hotel and Leonardo Hotels estate
• Deliver the 5-star level of service to guests
• Collaborate with other departments to ensure smooth operations

Job description

Leonardo Hotel Management (UK) Limited is seeking a Receptionist to support the smooth operation of the Front Office. You will manage check-in/check-out and greet guests, delivering warm, 5-star service as the first point of contact for our hotel and Leonardo Hotels across the UK.

You will collaborate with other departments, uphold company standards, and represent the hotel with professionalism and care for guests and colleagues alike.