Reception Supervisor

Leonardo Hotels; Cheltenham; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Staff room rates

Recognition scheme

Referral programme

Wellbeing calendar

Training & progression

Job summary

Leonardo Hotels Cheltenham is seeking a Reception Supervisor to lead the Front Office team and ensure exceptional guest experiences. You’ll support daily operations, mentor staff, and collaborate across departments to deliver memorable stays.

The role demands a people-focused leader with a calm, proactive approach to a busy hotel environment and a commitment to service standards across the Leonardo Hotels estate.

Qualifications

• People management experience or aptitude.
• Excellent customer service focus and guest care.
• Experience in Front Office or reception environments.
• Ability to train and coach new team members.
• Reliable and confident under pressure.
• Strong organisational skills.

Responsibilities

• Supervise Front Office operations at Leonardo Cheltenham.
• Inspire and motivate the reception team to meet service standards.
• Support Front Office Manager in daily tasks and guest issues.
• Provide coaching and training to new team members.
• Collaborate with other hotel departments to deliver memorable guest experiences.

Skills

People management

Customer service

Front Office operations

Coaching

Job description

## Reception SupervisorApply: Leonardo Hotel Cheltenham: Full time: Posted 30 Days Ago: JR105572Be Yourself – Be a Bold Team Player – Be Leonardo Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!The Reception Supervisor will support the smooth running and objectives of the Front Office department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As Reception Supervisor you’ll be the backbone of the team as you’ll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be supervising the Front Office operations and inspiring a vibrant team to exceed guests’ expectations.If you’re our ideal Reception Supervisor, you will: • Be a people's person and make each day fun and engaging for the team!• Work well in a fast-paced environment• Coach and train new team members• Bring solutions to the table and think on your feet• Be dependable, and a reassuring influence for both guests and the team• Have top-notch organisational skills Some of the perks our Reception Supervisor could enjoy include:* Special rates on Leonardo Hotel rooms across the UK & Europe* Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops* Talent referral scheme* Thank You Week: from ice cream trucks to yoga classes and lots in between!* Wellbeing Calendar* Ongoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Reception Supervisor?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!