Front Office Supervisor – Lead Memorable Guest Experiences

Leonardo Hotel Cheltenham; Shurdington; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Special rates

Vouchers

Talent referral

Thank You Week

Wellbeing Calendar

Training & progression

Job summary

Leonardo Hotels in the United Kingdom is seeking a Reception Supervisor to support the smooth running of the Front Office and supervise day-to-day operations. You’ll help inspire a team to exceed guest expectations and act as an ambassador for the hotel and the Leonardo Hotels estate.

The role emphasizes service excellence, teamwork, and delivering memorable moments for guests across our hotels.

Qualifications

• Be a people's person and make each day fun and engaging for the team.
• Work well in a fast-paced environment
• Coach and train new team members
• Bring solutions to the table and think on your feet
• Be dependable, and a reassuring influence for both guests and the team
• Have top-notch organisational skills

Responsibilities

• Supervising the Front Office operations and inspiring a vibrant team to exceed guests’ expectations.
• Act as an ambassador for the hotel and Leonardo Hotels estate, upholding service standards.

Job description

Leonardo Hotels in the United Kingdom is seeking a Reception Supervisor to support the smooth running of the Front Office and supervise day-to-day operations. You’ll help inspire a team to exceed guest expectations and act as an ambassador for the hotel and the Leonardo Hotels estate.

The role emphasizes service excellence, teamwork, and delivering memorable moments for guests across our hotels.