Front Office Manager — Guest Experience Leader

Leonardo Hotel Management (UK) Limited; Inverness; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Ongoing job-related training

Job summary

Leonardo Hotels is seeking a Front Office Manager to lead the front office team, drive guest service standards, and manage day-to-day operations across the lobby and reception.

You’ll inspire a vibrant team, deliver on KPIs, and collaborate with other departments to ensure memorable stays. This role offers frontline leadership, ongoing training, and clear progression within our UK & Ireland portfolio.

Responsibilities

• Create a fun and engaged department to deliver on KPIs and support your team to achieve these
• Have a passion for hospitality and be a role model for your hotel
• Bring your positive energy to work with you every day
• Complete Duty Manager shifts as required – take the chance to get involved in other areas of the hotel!

Job description

Leonardo Hotels is seeking a Front Office Manager to lead the front office team, drive guest service standards, and manage day-to-day operations across the lobby and reception.

You’ll inspire a vibrant team, deliver on KPIs, and collaborate with other departments to ensure memorable stays. This role offers frontline leadership, ongoing training, and clear progression within our UK & Ireland portfolio.