Reception Supervisor

Leonardo Hotel Management (UK) Limited; Cheltenham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Vouchers for high street shops

Talent referral scheme

Thank You Week

Wellbeing Calendar

Training & progression

Job summary

Leonardo Hotels is seeking a Reception Supervisor in the UK to oversee Front Office operations and lead a dynamic team. You will ensure guests have memorable experiences, train new colleagues, and collaborate with other departments to uphold service standards across shifts.

The role emphasizes people leadership, reliability, and a proactive approach in a fast-paced hotel environment, with ongoing development and recognition opportunities.

Qualifications

• Experience in front office or supervisory role in hospitality or similar retail environment.
• Excellent communication and organisational skills.
• Ability to coach and motivate a team to deliver outstanding guest experiences.

Responsibilities

• Supervise Front Office operations and support the Front Office Manager.
• Inspire and motivate a vibrant team to exceed guests' expectations.
• Ensure smooth daily operations and adherence to service standards across shifts.

Skills

People skills

Team leadership

Communication

Coaching/mentoring

Organisational skills

Dependability

Job description

Be Yourself – Be a Bold Team Player – Be Leonardo

Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!

The Reception Supervisor will support the smooth running and objectives of the Front Office department, as well as supervising day to day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As Reception Supervisor you’ll be the backbone of the team as you’ll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be supervising the Front Office operations and inspiring a vibrant team to exceed guests’ expectations.

If you’re our ideal Reception Supervisor, you will:

• Be a people's person and make each day fun and engaging for the team!


• Work well in a fast-paced environment


• Coach and train new team members


• Bring solutions to the table and think on your feet


• Be dependable, and a reassuring influence for both guests and the team


• Have top-notch organisational skills

Some of the perks our Reception Supervisor could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe


• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops


• Talent referral scheme


• Thank You Week: from ice cream trucks to yoga classes and lots in between!


• Wellbeing Calendar


• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Reception Supervisor?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

At Leonardo Hotels, our vision is very simple:

to be the first choice for everyone who values genuine hospitality!

We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.