Reception Supervisor - Guildford

Harbour Hotels; Guildford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious hotel brand in Guildford is seeking a Reception Supervisor to deliver exceptional customer service as the first point of contact. Candidates should have a minimum of 2 years experience in a hotel reception role, an engaging personality, and a strong command of English. The position offers opportunities for career progression within the Harbour Hotels Group, as well as unique training and employee benefits, including discounts and meals on duty.

Benefits

Progression opportunities

Career pathways

On-job training

Hotel stay discounts

Employee Assistance Program

Qualifications

• Minimum of 2 years experience in a hotel reception role.
• Trained in OPERA is preferable but training will be provided.

Responsibilities

• Assist in providing ultimate customer service.
• Be the first point of contact for guests.

Skills

Customer service skills

Engaging personality

Excellent English (written and spoken)

Tools

OPERA POS system

Job description

Reception Supervisor - Guildford

Who we are...

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South.

Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites.

In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.

The role...

We have a superb opportunity for a Reception Supervisor to join the team.

As Reception Supervisor you will be required to assist in ensuring every guest receives the ultimate in customer service and being the first point of contact, possess an engaging and friendly personality, always looking to go the extra mile.

You will need to be an experienced Receptionist with a minimum of 2 years in a hotel reception role and ideally be trained in the use of OPERA, although full training will be given.

You will also need to have an excellent standard of English, both written and spoken.

What's in it for you....

At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team.

Here are just some of the benefits you will receive upon joining the crew :

• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways

Competitive salary across all roles

• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Stylish boutique uniform specially designed for Harbour Hotels

Meals included whilst on duty

If you feel you have the skills and ambition we are looking for to join Harbour Hotels, then please apply with a full and up to date CV below.

Please note only those eligible to work in the UK or have a valid UK work permit / visa will be considered for this vacancy.

We look forward to hearing from you!