Reception Supervisor — Guest Service & Growth

Ivy Restaurants Ltd; Newcastle upon Tyne; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Management career development program

Extra holiday allowance

Staff discount 50% for dining

Gift voucher for anniversaries

Refer a Friend Bonus

Discounts on retailers and more

Guaranteed 20 hours minimum contract

Job summary

The Ivy Collection in the UK seeks an Assistant Reception Manager to lead guest service with warmth and professionalism. You will support the Reception Manager, motivate the team, and ensure superb standards during peak service in our celebrated venues.

Ideal candidates bring at least 1 year in a similar role, outstanding English, a friendly, charismatic presence, and a focus on guest delight. We offer development, rewards, and a guaranteed minimum contract of 20 hours.

Qualifications

• 1 year+ experience in this position
• Solution-driven individual able to work under the pressure of peak service
• Excellent English language skills
• Friendly and professional with charisma and flair

Responsibilities

• Assist the Reception Manager in building an efficient department, caring for welfare, safety and development of staff.
• Provide ongoing service standards training and food and beverage product knowledge to the reception team.
• Supervise other receptionists, ensuring standards and methods of service are maintained.
• Adhere to the department's budget and control costs.
• Attend training and meetings as required by the Reception Manager.
• Contribute to regular departmental communications meetings.
• Manage the reception desk and flow of service in the Manager's absence

Skills

Staff supervision

Training & development

Customer service excellence

English fluency

Team leadership

Job description

The Ivy Collection in the UK seeks an Assistant Reception Manager to lead guest service with warmth and professionalism. You will support the Reception Manager, motivate the team, and ensure superb standards during peak service in our celebrated venues.

Ideal candidates bring at least 1 year in a similar role, outstanding English, a friendly, charismatic presence, and a focus on guest delight. We offer development, rewards, and a guaranteed minimum contract of 20 hours.