Reception & Guest Experience Lead

Ivy Restaurants Ltd; Guildford; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Staff discount 50%

Tronc bonus

Career development

Extra holidays

Employee discounts

Job summary

The Ivy Collection is seeking a passionate Reception Manager to lead a warm, efficient front-of-house team in one of our iconic UK restaurants. You will greet guests, manage bookings, train staff, and ensure every guest receives an outstanding first impression.

This role offers competitive hourly pay, a share of tronc, generous staff discounts for you and friends, and opportunities for development. You’ll thrive under peak service and bring energy, charm, and flawless English to every shift.

Qualifications

• 2+ years experience in reception/FOH management is preferred.
• Excellent command of English and professional demeanor.
• Ability to train and lead a front-of-house team.
• Strong knowledge of booking systems and guest services.

Responsibilities

• Greet guests warmly and seat them, ensuring a positive first impression.
• Efficiently manage bookings and seating to balance sections during service.
• Lead, train and develop the reception team to maintain service standards.
• Provide up-to-date information on menus, specials and restaurant offerings.
• Ensure payment methods are processed accurately and securely.

Skills

Customer service

Team leadership

Booking management

Communication

Job description

The Ivy Collection is seeking a passionate Reception Manager to lead a warm, efficient front-of-house team in one of our iconic UK restaurants. You will greet guests, manage bookings, train staff, and ensure every guest receives an outstanding first impression.

This role offers competitive hourly pay, a share of tronc, generous staff discounts for you and friends, and opportunities for development. You’ll thrive under peak service and bring energy, charm, and flawless English to every shift.