Senior Receptionist – Guest Experience Leader

Ivy Restaurants Ltd; Winchester; Hybrid; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Management Career Development Program

Extra holiday allowance

50% staff discount

Gift vouchers for career anniversaries

Refer a Friend Bonus

Discounts across retailers

20 hours minimum contract

Job summary

The Ivy Collection in the United Kingdom seeks a Senior Receptionist to deliver a warm, professional first impression and support the Reception Manager in building an efficient front-of-house team.

You will supervise reception staff, maintain high service standards, and ensure guest needs are met with excellence in a busy, guest-facing environment. The Ivy Collection is an equal opportunity employer, valuing inclusivity.

Qualifications

• Excellent English language skills.
• Ability to supervise reception staff and maintain service standards.
• Positive, warm and professional guest interaction.

Responsibilities

• Support the Reception Manager in building an efficient front-of-house.
• Supervise reception team to ensure high standards of service.
• Ensure guests are welcomed with a warm, professional first impression.

Skills

Customer service

Team supervision

Communication

Job description

The Ivy Collection in the United Kingdom seeks a Senior Receptionist to deliver a warm, professional first impression and support the Reception Manager in building an efficient front-of-house team.

You will supervise reception staff, maintain high service standards, and ensure guest needs are met with excellence in a busy, guest-facing environment. The Ivy Collection is an equal opportunity employer, valuing inclusivity.