Senior Receptionist & Guest Experience Lead

Ivy Restaurants Ltd; Greater London; On-site; GBP 19,286,000 - 28,930,000; Full time

Benefits offered by this job

Competitive pay

Career development program

Extra holiday allowance

Staff discount

Gift voucher

Refer a friend bonus

Retail discounts

Minimum 20 hours contract

Job summary

The Ivy Collection is seeking a charismatic Senior Receptionist to join our renowned hospitality team in London. You will be responsible for delivering a warm, professional first impression to guests and supporting the Reception Manager to lead an efficient front-of-house team.

You will supervise receptionists, uphold high service standards, and help foster a positive environment for guests and staff alike. This role offers strong development opportunities within a celebrated restaurant brand.

Qualifications

• Excellent English language skills and confident dealing with guest and team member needs.
• Ability to nurture a warm, professional first impression for guests.
• Strong interpersonal skills with a proactive hospitality mindset.

Responsibilities

• welcome guests warmly and professionally, ensuring a positive first impression.
• assist the Reception Manager in building an efficient department and supervising other receptionists.

Skills

Guest service

Professionalism

English proficiency

Team supervision

Job description

The Ivy Collection is seeking a charismatic Senior Receptionist to join our renowned hospitality team in London. You will be responsible for delivering a warm, professional first impression to guests and supporting the Reception Manager to lead an efficient front-of-house team.

You will supervise receptionists, uphold high service standards, and help foster a positive environment for guests and staff alike. This role offers strong development opportunities within a celebrated restaurant brand.