Guest Experience Lead — Senior Receptionist

Ivy Restaurants Ltd; Greater London; Hybrid; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Career development program

Extra holiday allowance

Staff discount

Gift voucher for anniversaries

Refer a friend bonus

Retail discounts

20 hours minimum contract

Job summary

The Ivy Collection is seeking a charismatic Senior Receptionist to join our dynamic and supportive team in one of the UK’s most-loved restaurant brands. You will assist the Reception Manager in building an efficient department, supervise other receptionists, and ensure guests receive a warm, professional first impression.

Excellent English language skills are essential; you thrive on delivering outstanding guest experiences and upholding our Caring values.

Qualifications

• Excellent English language skills
• Guest-focused and professional
• Ability to supervise and develop the team

Responsibilities

• Ensure guests receive a warm, professional first impression
• Assist Reception Manager in building an efficient department
• Supervise receptionists and uphold service standards

Job description

The Ivy Collection is seeking a charismatic Senior Receptionist to join our dynamic and supportive team in one of the UK’s most-loved restaurant brands. You will assist the Reception Manager in building an efficient department, supervise other receptionists, and ensure guests receive a warm, professional first impression.

Excellent English language skills are essential; you thrive on delivering outstanding guest experiences and upholding our Caring values.