Guest Experience Lead – Reception & Service

Ivy Restaurants Ltd; United Kingdom; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Management development program

Holiday allowance

Staff discount

Gift vouchers

Refer a friend bonus

Retail discounts

Guaranteed hours

Job summary

The Ivy Collection is seeking a charismatic Senior Receptionist to join our busy UK team. You’ll be the first warm welcome for guests, helping to create the unforgettable moments we’re known for.

With excellent English, a guest‑focused attitude, and leadership to supervise other receptionists, you’ll support the Reception Manager in delivering outstanding service across our renowned restaurants. A minimum 20 hours contract is guaranteed.

Qualifications

• Excellent English language skills.
• Experience greeting guests in a hospitality setting.
• Ability to supervise reception staff.

Responsibilities

• Provide a warm, professional welcome to guests.
• Support the Reception Manager and supervise receptionists.
• Maintain high standards of service and efficiency.

Skills

Guest service

People supervision

English language skills

Customer focus

Job description

The Ivy Collection is seeking a charismatic Senior Receptionist to join our busy UK team. You’ll be the first warm welcome for guests, helping to create the unforgettable moments we’re known for.

With excellent English, a guest‑focused attitude, and leadership to supervise other receptionists, you’ll support the Reception Manager in delivering outstanding service across our renowned restaurants. A minimum 20 hours contract is guaranteed.