Senior Receptionist & Guest Experience Lead

Ivy Restaurants Ltd; Shirrell Heath; On-site; GBP 1,515,000 - 2,066,000; Part time

Benefits offered by this job

Competitive pay

Hourly + Tronc

Career development program

Extra holiday after 5 years

Staff discount 50%

Gift voucher for anniversaries

Refer a Friend bonus

Retail/Health/Travel discounts

20 hours minimum

Job summary

The Ivy Collection is seeking a Senior Receptionist to join our vibrant team in the UK. You will help create a warm, professional first impression for every guest and support the Reception Manager in building an efficient department.

We value hospitality experience, strong English communication, and a passion for guest service. The role provides a minimum 20 hours per week and opportunities within a renowned restaurant brand.

Qualifications

• Excellent English language skills required.
• Ability to supervise reception staff and maintain service standards.
• Hospitality or reception experience preferred.

Responsibilities

• Ensure guests receive a warm, professional first impression.
• Assist Reception Manager and supervise receptionists to maintain standards.
• Support welfare, safety, and development of the team.

Skills

Excellent English

Guest service

Job description

The Ivy Collection is seeking a Senior Receptionist to join our vibrant team in the UK. You will help create a warm, professional first impression for every guest and support the Reception Manager in building an efficient department.

We value hospitality experience, strong English communication, and a passion for guest service. The role provides a minimum 20 hours per week and opportunities within a renowned restaurant brand.