Reception Supervisor – Guest Experience Leader

MAGMAS; Christchurch; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Excellent progression opportunities

Career progression pathways

Competitive salary across roles

Hotel stay discounts

Discount platform access

Employee Assistance Program

Stylish boutique uniform

Meals included on duty

Job summary

Harbour Hotels is seeking a Reception Supervisor to join our team. You will be the first point of contact, delivering exceptional guest service and supporting the reception team to ensure smooth front desk operations.

Ideally you will have 2+ years of hotel reception experience and be trained in OPERA; strong English communication is essential. This role offers a supportive environment with opportunities for growth within Harbour Hotels.

Qualifications

• Minimum of 2 years in a hotel reception role.
• ideally trained in the use of OPERA (full training provided).
• Excellent standard of English, written and spoken.

Responsibilities

• Be the first point of contact and ensure guests receive exemplary service.
• Assist in supervising the reception team to maintain smooth front desk operations.

Skills

Guest service

Communication

Tools

OPERA

Job description

Harbour Hotels is seeking a Reception Supervisor to join our team. You will be the first point of contact, delivering exceptional guest service and supporting the reception team to ensure smooth front desk operations.

Ideally you will have 2+ years of hotel reception experience and be trained in OPERA; strong English communication is essential. This role offers a supportive environment with opportunities for growth within Harbour Hotels.