Front of House Reception Supervisor

Harbour Hotels; Guildford; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Progression opportunities

Career pathways

Discount platform

Employee Assistance Program

Stylish uniform

Meals included on duty

Hotel/staff discounts

Job summary

Harbour Hotels is seeking an Assistant Front of House Receptionist to join our team in Guildford. You will be the first point of contact for guests, delivering outstanding service with a friendly, engaging demeanor.

A minimum of 2 years in hotel reception is required; OPERA experience is ideal, though full training will be provided. We offer excellent progression opportunities, bespoke career pathways, and staff benefits across Harbour Hotels properties, including meals on duty and a discounts

Qualifications

• Minimum 2 years’ experience in hotel reception
• Excellent standard of English (written and spoken)
• Experience with OPERA preferred; full training provided

Responsibilities

• Greet guests and check them in/out with warmth and efficiency
• Provide exceptional customer service and resolve issues promptly
• Coordinate with restaurant and other hotel departments to ensure a smooth guest experience

Skills

Customer service

English proficiency

Guest focus

Tools

OPERA

Job description

Harbour Hotels is seeking an Assistant Front of House Receptionist to join our team in Guildford. You will be the first point of contact for guests, delivering outstanding service with a friendly, engaging demeanor.

A minimum of 2 years in hotel reception is required; OPERA experience is ideal, though full training will be provided. We offer excellent progression opportunities, bespoke career pathways, and staff benefits across Harbour Hotels properties, including meals on duty and a discounts