Guest Services Supervisor: Progression & Perks

Harbour Hotels Group; Christchurch; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Excellent progression opportunities

Internal promotions across properties

Hotel stay and F&B discounts

Employee Assistance Program

Meals included on duty

Job summary

Harbour Hotels Group is seeking a Reception Supervisor to support a first-class front desk team. You will be the first point of contact for guests, ensuring exceptional service and a welcoming atmosphere.

You should have at least 2 years as a hotel receptionist and be comfortable with OPERA; full training will be provided. A high standard of English is essential.

Harbour Hotels offers career progression, staff discounts, meals on duty, and other benefits across our luxury properties.

Qualifications

• Minimum 2 years in a hotel reception role.
• Excellent standard of English, both written and spoken.
• Ideally trained in OPERA, though full training will be provided.

Responsibilities

• Be the first point of contact for guests and ensure outstanding customer service.
• Support the reception team to maintain smooth operations at the front desk.
• Contribute to delivering Harbour Hotels’ luxury guest experience across properties.

Skills

Reception experience

English proficiency

Tools

OPERA

Job description

Harbour Hotels Group is seeking a Reception Supervisor to support a first-class front desk team. You will be the first point of contact for guests, ensuring exceptional service and a welcoming atmosphere.

You should have at least 2 years as a hotel receptionist and be comfortable with OPERA; full training will be provided. A high standard of English is essential.

Harbour Hotels offers career progression, staff discounts, meals on duty, and other benefits across our luxury properties.