Front of House Reception Lead – Guest Experience

Harbour Hotel Guildford; Guildford; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Progression opportunities

Internal promotions

Meals on duty

Hotel stay discounts

Benefits platform access

Employee Assistance Program

Uniform provided

Job summary

Harbour Hotels is seeking an Assistant Front of House Receptionist to join our team in the United Kingdom. You will be the first point of contact, ensuring guests receive the ultimate in customer service and a friendly, engaging experience.

A minimum of 2 years in hotel reception is required and OPERA experience is preferred; full training will be provided. We offer excellent progression opportunities, bespoke career pathways, and benefits such as hotel stays, F&B discounts, and an employee

Qualifications

• Minimum 2 years in a hotel reception role.
• OPERA experience preferred; training provided.
• Excellent written and spoken English.

Responsibilities

• Greet guests and manage front desk operations.
• Deliver exceptional customer service at all times.
• Assist with hotel information and reservations.
• Coordinate with departments to ensure smooth check-in/out.

Skills

Customer service

Front desk experience

English language

Tools

OPERA PMS

Job description

Harbour Hotels is seeking an Assistant Front of House Receptionist to join our team in the United Kingdom. You will be the first point of contact, ensuring guests receive the ultimate in customer service and a friendly, engaging experience.

A minimum of 2 years in hotel reception is required and OPERA experience is preferred; full training will be provided. We offer excellent progression opportunities, bespoke career pathways, and benefits such as hotel stays, F&B discounts, and an employee