Luxury Front Desk Supervisor

Harbour Hotels; Poole; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Progression opportunities

Internal promotions

Hotel stay and F&B discounts

Employee Assistance Programme

Meals on duty

Job summary

Harbour Hotels is seeking a Reception Supervisor to join our team in Poole. You will be the first point of contact for guests, ensuring outstanding customer service and a welcoming atmosphere across our luxury properties.

We require a minimum of 2 years in a hotel reception role and an excellent standard of English, written and spoken. OPERA experience is ideal, but full training will be provided to get you up to speed.

Qualifications

• Minimum 2 years in a hotel reception role.
• Experience with OPERA is ideal, though full training will be provided.
• Excellent standard of English, both written and spoken.

Responsibilities

• Serve as the first point of contact for guests and ensure high standards of customer service.
• Support the reception team in daily operations and guest check-in/check-out processes.
• Assist with a smooth, welcoming arrival experience and handle guest inquiries professionally.

Skills

Excellent English

Guest-facing

Customer service focus

Tools

OPERA

Job description

Harbour Hotels is seeking a Reception Supervisor to join our team in Poole. You will be the first point of contact for guests, ensuring outstanding customer service and a welcoming atmosphere across our luxury properties.

We require a minimum of 2 years in a hotel reception role and an excellent standard of English, written and spoken. OPERA experience is ideal, but full training will be provided to get you up to speed.