Reception Supervisor

Mid Cheshire Hospitals NHS Foundation Trust; Northwich; On-site; GBP 30,000 - 40,000; Full time

Job summary

A regional healthcare provider is seeking a Reception Team Manager in Northwich. The role involves managing a team of receptionists, ensuring coverage, and producing staff rotas. Responsibilities include maintaining high standards of patient service, handling queries, and ensuring compliance with mandatory training and systems usage. The ideal candidate will have strong organizational and communication skills, aiming to enhance the quality of service for patients while supporting staff effectively.

Qualifications

• Proven experience in managing a team.
• Strong organizational skills to maintain schedules effectively.
• Ability to handle patient information accurately.

Responsibilities

• Manage a team of receptionists, ensuring coverage at all times.
• Produce a 4-week rota for staff.
• Provide efficient and effective reception services.
• Maintain patient information according to quality standards.

Skills

Team management

Effective communication

Time management

Proficiency in electronic systems

Job description

Internal secondments must be agreed with your current line manager.

Managing a team of receptionists to ensure cover at all times for 3 reception desks incorporating the new Surgical Centre. Producing a 4‑week rota, co‑ordinating annual leave, arranging training, mandatory training and hosting Motiv8 appraisals for all team members. Being a super user for the new DCS hospital system and liaising with appropriate parties as a single point of contact with regard to any issues.

1. To manage a team of receptionists ensuring the rota is always up to date taking into consideration annual leave, training, sickness etc.
2. Authorising all annual leave for the team, arranging and hosting Motiv8 appraisals in a timely manner.
3. Producing a 4 weekly rota for all staff on Teams.
4. DCS Super User and responsible for dealing with any queries.
5. Ensuring all staff are up to date with all mandatory training.
6. Arranging training sessions, referring staff to social prescribing and occupational health if required.
7. Participating in the monthly Leadership Meetings.
8. Provide an efficient reception service, greeting and booking in patients efficiently, dealing with the general public and helping and assisting visitors as they arrive on site; dealing with enquiries promptly, taking action as necessary and directing patients/relatives carers accordingly.
9. Provide a comprehensive clerical service to the department, undertaking all relevant work‑related tasks including retrieval, preparation and filing of patient information/data, arranging patient transport, booking in patients, dealing with appropriate correspondence, photocopying, emailing, distributing reports and letters according to the requirements of the service, where appropriate.
10. Maintain systems and processes to ensure that patient information/data is available at the right time, that they are in the right place, and that they are complete and accurate according to the agreed quality standard.
11. Update patient information/data when patients have been seen, according to the agreed quality standard, locate and retrieve supplementary documentation for patient information/data as required, filing reports and essential documents in the appropriate place.
12. Be able to use the required electronic systems for correspondence, clinic management and the retrieval of information as and when required.
13. Maintain professional and constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients as well as working within an established team of receptionists.
14. Support patient screening processes in line with IPC guidance.
15. Working as part of a team but being responsible for your colleagues.

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond.

The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.

We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.

During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.

The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.

At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.