Reception Supervisor

AccorHotel; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hospitality company in Greater London is seeking a Front Office staff member to support daily operations and provide exceptional guest experiences. The ideal candidate has a positive attitude, enjoys teamwork, and is passionate about hospitality. Responsibilities include managing inquiries, making recommendations, and collaborating with various teams to ensure smooth operations. Competitive salary and various perks such as free meals and training opportunities are offered.

Benefits

Competitive salary

28 days holidays

Health cash plan

Free nights at The Hoxton

Training opportunities

Enhanced family leave

Regular team gatherings

Qualifications

• Enjoys being helpful and approachable, creating a positive experience for guests.
• Passionate about hospitality in various forms.
• Able to work collaboratively in a team environment.

Responsibilities

• Support day-to-day Front Office operations.
• Work closely with the Front Office Manager on booking arrangements.
• Assist guests with inquiries and recommendations.

Skills

Customer service

Teamwork

Positive attitude

Passion for hospitality

Job description

What you'll do

• Support the running of our day to day Front Office inspiring our receptionists to create a memorable effortless Hox experience for our guests from when they arrive over the course of their stay and until they get their bill and head off again
• Work with all our teams on keeping our rooms nicely booked and help our Front Office Manager with any overbooking levels
• Answer phones sort out requests give recommendations to the best show to see and the latest pop-up restaurant to try in the area - you’re the one-stop-shop for our guests to turn to
• Work closely with our Housekeeping and Engineering teams to making sure everything is running smoothly when it comes to our guests stay.

Qualifications

• It’s all about attitude for us someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you’d want to stop and chat to
• Individuals. You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality whether that’s a drink a meal an event or a bed for the night
• You’re all about having a positive impact on the people you interact with leaving them with a memorable experience
• You’re not precious. We leave our egos at the door and help get stuff done
• You’re up for doing things differently and trying (almost) everything once
• You want to be part of a team that works hard supports each other and has fun along the way

Additional Information

• Competitive salary
• 28 days holidays (inclusive of bank holidays) pension and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• Its ok not to be Ok we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying but well feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role learning academies to broaden your skillset and development that helps you think make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers from our team drinks to our (pretty special!) bi-annual parties we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn celebrate and make a positive impact

Remote Work: No

Employment Type: Full-time

Key Skills

In House Legal, Deputy, Adobe Photoshop, Import & Export, Cosmetics

Experience: years

Vacancy: 1