Reception Manager: Lead Front Office & Service (4-on/4-off)

PPHE Hotel Group; London Borough of Hackney; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discounted hotel rates

F&B discounts

Wellness days

Wagestream access 40% pay advance

Ride to Work

Staff parties

Free dry cleaning

Job summary

art'otel London Hoxton in London is seeking a confident Reception Manager to lead the front desk and guest services, ensuring memorable stays across 357 rooms and vibrant public spaces. You will drive service excellence, manage a team, collaborate with F&B and revenue teams, and work a 4-on/4-off schedule, delivering smooth check-ins, guest satisfaction and financial targets.

This role offers great benefits, including discounted hotel rates across Europe, wellness days, staff events and a

Qualifications

• Experience managing front desk and guest services.
• Strong leadership and coaching abilities.
• Excellent communication and problem-solving skills.

Responsibilities

• Oversee front office operations to ensure guest satisfaction.
• Lead, train and motivate front office staff.
• Collaborate with revenue and F&B to meet financial targets.
• Maintain service standards during shift patterns.

Skills

Front Office Operations

Guest Satisfaction

Team Leadership

Communication

Tools

Opera PMS

Job description

art'otel London Hoxton in London is seeking a confident Reception Manager to lead the front desk and guest services, ensuring memorable stays across 357 rooms and vibrant public spaces. You will drive service excellence, manage a team, collaborate with F&B and revenue teams, and work a 4-on/4-off schedule, delivering smooth check-ins, guest satisfaction and financial targets.

This role offers great benefits, including discounted hotel rates across Europe, wellness days, staff events and a