Reception Manager

PPHE Hotel Group; London Borough of Hackney; Sur place; GBP 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Discounted hotel rates

F&B discounts

Wellness days

Wagestream access 40% pay advance

Ride to Work

Staff parties

Free dry cleaning

Résumé du poste

art'otel London Hoxton in London is seeking a confident Reception Manager to lead the front desk and guest services, ensuring memorable stays across 357 rooms and vibrant public spaces. You will drive service excellence, manage a team, collaborate with F&B and revenue teams, and work a 4-on/4-off schedule, delivering smooth check-ins, guest satisfaction and financial targets.

This role offers great benefits, including discounted hotel rates across Europe, wellness days, staff events and a

Qualifications

• Experience managing front desk and guest services.
• Strong leadership and coaching abilities.
• Excellent communication and problem-solving skills.

Responsabilités

• Oversee front office operations to ensure guest satisfaction.
• Lead, train and motivate front office staff.
• Collaborate with revenue and F&B to meet financial targets.
• Maintain service standards during shift patterns.

Connaissances

Front Office Operations

Guest Satisfaction

Team Leadership

Communication

Outils

Opera PMS

Description du poste

Location: art'otel London Hoxton, United Kingdom

Salary: Highly competitive with great benefits

Reception Manager

We are recruiting for aReception Managerfor our fantastic art'otel Hoxton team! Long revered as London's effortlessly cool cultural core, Hoxton's hip new resident has hit the scene. The 26-floor art'otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display. With 357 guest rooms and suites, a lounge, gym and two destination restaurants.

As ourReception Manager,you will receive:

• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme - up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events

As a Master of your Craft you will…

• Have excellent detailed knowledge of Front Office operations
• You will liaise with the team to ensure guest satisfaction, financial goals and responsible business targets are met
• Empower your team by providing an inspiring service culture through briefings, team meetings and coaching
• Play a hands-on role leading by example, and taking opportunities to motivate, train and inspire the front office team members and providing an inspiring service culture.
• Clearly communicate both operational and strategic information, ongoing customer feedback and ensure team members are trained and developed
• Be available to work 4 days on, 4 days off

If you share passion for art, culture and hospitality, art'otel is where people's talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life.